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Allied Benefit Systems

. Provide concierge-level support to members throughout their care journey .

Posted 10/8/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $27 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member advocacy and care coordination, with a strong focus on communication and operational efficiency. Proficient in managing member inquiries and utilizing technology to enhance service delivery.

Highest-signal resume keywords

Member AdvocacyCare CoordinationWritten And Verbal CommunicationMicrosoft Office SuiteEmployee Medical Benefit Plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationMember AdvocacyMedical Benefit PlansGroup Health InsuranceSelf-Funded Health Plans

Soft Skills

CommunicationCollaborationCross-TrainingStrategic Thinking

Tools & Technologies

Web-Based ToolsInternal SystemsMicrosoft Office Suite

Industry Keywords

Concierge-Level SupportCost-Containment ProgramsAppointment SchedulingValue Reporting

About the role

Key responsibilities & impact

Provide concierge-level support to members throughout their care journey
Help members find curated lists of high-quality, low-cost in-network specialists
Explain medical plans, covered benefits, financial responsibility, employer point solutions, and cost-containment programs
Assist with scheduling appointments and provide ongoing support
Research providers using web-based tools to maximize member benefits
Manage daily tasks in internal systems within assigned turnaround times
Respond to member and provider inquiries
Confirm appointment attendance and scheduling
Document service impact and savings for accurate value reporting
Collaborate with internal and external partners to coordinate member care
Document updates and ongoing impacts in appropriate systems
Develop and maintain written operational procedures
Cross-train team members
Strategize with Medical Management Leadership about trends identified in member cases
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent work experience required
2+ years of experience in member advocacy or care coordination
Working knowledge of employee medical benefit plans
Experience with group health insurance and self-funded health plans preferred
Highly skilled in written and verbal communication
Intermediate-level work experience with Microsoft Office suite of products
Internet connection through cable broadband or fiber optic service
Minimum internet speeds of 100Mbps download and 25Mbps upload

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Generous paid time off
Tuition reimbursement
Employee Assistance Program (EAP)
Technology stipend
Fully remote work
Flexible work-from-home arrangement