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Clinic Business Representative
Allina Health. Greet and welcome patients at in-person appointments or provide support by phone .
Posted 10/7/2026full-timeEdina • Minnesota • United StatesJuniorMid-Level💰 $21 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, electronic medical record management, and customer service within a healthcare setting. Capable of handling financial transactions, coordinating patient appointments, and maintaining a clean and organized clinic environment.
Highest-signal resume keywords
Electronic Medical Record ManagementCustomer Service ExperienceMicrosoft Office ProficiencyMedical Terminology KnowledgeAppointment Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationData EntryFinancial Data CollectionEnd-of-Day ReconciliationPrescription Refill ProcessingMedical Record RetrievalDocument ScanningCo-Pay CollectionInsurance Information CollectionMyChart Navigation
Soft Skills
De-Escalation TechniquesCommunication SkillsOrganizational SkillsTeam CollaborationCustomer Interaction
Tools & Technologies
EpicIn-BasketMyChartMicrosoft WordMicrosoft OutlookMicrosoft Excel
Certifications & Qualifications
High School DiplomaGEDAssociate's DegreeVocational Degree
Industry Keywords
HealthcarePatient CareClerical SupportFinancial Assistance ProgramsPatient Check-InMedical TerminologyClinic OperationsPatient CommunicationAppointment ManagementRelease of Information
About the role
Key responsibilities & impact- Greet and welcome patients at in-person appointments or provide support by phone
- Perform patient registration by collecting demographic and financial data and entering information into the electronic medical record
- Navigate the patient electronic record system to review and respond to scheduling and records needs
- Conduct patient check-in, collect insurance information, provide appointment-specific forms, and obtain required documentation
- Assist patients with telephone encounters and use de-escalation techniques as needed
- Direct patients to appointments or procedures
- Collect co-pays and remaining balances and obtain patient signatures
- Respond to questions about financial assistance programs
- Perform end-of-day reconciliation
- Participate in prescription refill order processes as appropriate and within scope
- Complete Epic and In-Basket work, including review, response, follow-up, and completion
- Review MyChart appointments and work reschedule reports
- Process no-show letters
- Retrieve, scan, sort, and distribute medical records, forms, faxes, mail, and documents
- Coordinate Release of Information requests and scan STAT EKGs as needed
- Maintain and organize patient care lobbies and provide department support
- Clean and disinfect clinic areas and equipment throughout the day
- Unpack and restock supplies and clinic resources and make copies as needed
- Schedule appointments and support office communications, including calls, messages, and paging
- Perform weekly downtime checks
- Participate actively in staff meetings
- Perform other duties as assigned
Requirements
What you’ll need- Must be 18 years of age
- 2+ years of computer knowledge including working with an electronic medical record and Microsoft Office products (Word, Outlook) required
- Excel preferred
- 2+ years of customer service, clerical, or business environment experience in healthcare
- High school diploma or GED preferred
- Associate's or Vocational degree preferred
- 1 year of medical terminology knowledge preferred
- Sedentary physical demands: lifting up to 10 lbs. occasionally and negligible weight frequently
Benefits
Comp & perks- Eligible for mileage reimbursement
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
- Allina Health is a 501(c)(3) eligible employer
- Well-being dollars
- Dedicated well-being navigators
- Well-being programs, activities, articles, videos, personal coaching and tools