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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations and HR administration, with a strong focus on employee lifecycle management, process improvement, and effective communication. Capable of balancing operational needs with a service-oriented approach to enhance the employee experience.
Highest-signal resume keywords
People Operations ExperienceEmployee Lifecycle ManagementProcess ImprovementClear Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR AdministrationData ProcessingCompliance ChecksLeave AdministrationBackground Check Coordination
Soft Skills
Service-OrientedAttention to DetailApproachable StyleCuriosityInitiative
Tools & Technologies
RipplingSlackGoogle WorkspaceGlean
Industry Keywords
Employee ExperienceOffice OperationsFacilities MaintenanceDocumentationStandard Operating Procedures
About the role
Key responsibilities & impact- Create a thoughtful, engaging, and reliable employee experience at AllTrails
- Support programs across the employee lifecycle
- Serve as the day-to-day office liaison for the San Francisco office
- Coordinate interview scheduling, preboarding, background-check coordination, I-9 verification, materials, orientation, and offboarding
- Update employee records, process data changes, and support recurring compliance checks
- Coordinate leave administration and escalate policy or complex cases
- Support People programs and special projects, including intern operations and lifecycle process improvements
- Act as a culture ambassador and drive initiatives that build community
- Identify recurring issues and recommend improvements to automate manual tasks and improve People processes
- Respond to employee and manager questions and route complex questions to the appropriate People team partner
- Manage office supplies procurement, pantry maintenance, shipping and receiving, and related spending and expenses
- Oversee facilities maintenance, cleaning, repairs, and office-related requests
- Provide onsite operational support and host office events and team gatherings
- Maintain documentation and standard operating procedures for business continuity
Requirements
What you’ll need- 2+ years of relevant experience in People Operations, HR administration, workplace operations, or a related operational role
- Direct People Operations experience preferred
- Strong organization and attention to detail
- Reliable follow-through across recurring processes and day-to-day requests
- Service-oriented, approachable style and sound judgment handling confidential information
- Comfortable speaking in group settings, hosting or emceeing gatherings, and building rapport quickly
- Clear communication skills and ability to partner with employees and cross-functional teams
- Ability to balance hands-on office needs with employee lifecycle and administrative work
- Ability to work onsite at the San Francisco office every Wednesday, with flexibility for additional days as needed
- Curiosity and initiative to identify process gaps, document workflows, and suggest improvements
- Experience with Rippling is a plus
- Familiarity with Slack, Google Workspace, and Glean, or ability to learn new tools quickly, is helpful
- Must be able to work in the United States; visa sponsorship is unavailable for this role
- Successful completion of a background check required
Benefits
Comp & perks- Competitive and equitable compensation, including ownership through equity and performance-based bonuses
- Comprehensive health, dental, and vision coverage
- Unlimited PTO in addition to company holidays
- Dedicated monthly company-wide no-meeting days to test and improve the product
- Fully paid parental leave to birthing and non-birthing parents
- 401k match and access to financial wellness resources through Origin
- Remote work stipend for a comfortable and productive home office
- Annual learning stipend for professional growth and skills
- Exclusive discounts on subscriptions and merchandise for employees, friends, and family
- Inclusive investment in employees’ personal and professional well-being