Senior Social Insights Analyst

AlmapBBDO

. Prepare and deliver monthly and ad hoc reports .

Posted 9/15/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Social Analytics and Owned and Earned Social Listening, with a strong ability to analyze content performance and manage client relationships effectively. Proficient in creating and maintaining dashboards in Sprinklr while delivering insightful reports and presentations.

Highest-signal resume keywords

Sprinklr ExpertiseSocial AnalyticsClient Relationship ManagementBoolean Query CreationAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social AnalyticsBoolean Query CreationData AnalysisStatistical UnderstandingDashboard Creation

Soft Skills

Client Relationship ManagementOrganizational SkillsFlexibilityConfidence in PresentationsCrisis Management

Tools & Technologies

SprinklrMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Owned and Earned Social ListeningContent PerformanceBrand Behavior TrendsData ReportingClient Interactions

About the role

Key responsibilities & impact

Prepare and deliver monthly and ad hoc reports
Lead and present recurring reports, dashboards, and data to other agency teams and clients
Identify opportunities and threats for clients using available tools and data
Map and diagnose trends in brand behavior
Create and maintain dashboards in Sprinklr
Collaborate with Planning/Content, Media, and Account Management teams
Work autonomously and stay organized while maintaining a sense of urgency and adherence to deadlines and processes
Monitor owned and earned performance and listening
Manage day-to-day online client interactions, meetings, and crisis situations

Requirements

What you’ll need

Owned and Earned Social Listening: apply methodologies associated with this discipline
Social Analytics: analyze content performance
Analytical and investigative mindset, with a focus on Social
Extensive knowledge of Sprinklr
Knowledge of Boolean query creation, queries, and keywords
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Strong logical and quantitative reasoning skills, with a basic understanding of statistics
Deep understanding of clients’ businesses and content strategies
Strong client relationship-management skills
Flexibility and confidence when handling monthly presentations, day-to-day online interactions, meetings, and sensitive situations such as crisis management

Benefits

Comp & perks

Friendly and welcoming work environment
Collaborative work with other departments
Work-life balance
Diverse and inclusive environment
Position also open to people with disabilities