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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management skills, with a focus on customer satisfaction and loyalty. Possesses foundational knowledge in IT and cybersecurity, complemented by experience in sales or commercial roles.
Highest-signal resume keywords
Customer Portfolio ManagementCustomer Training and SupportSales ExperienceHubSpot ProficiencyInterest in Cybersecurity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Independent WorkPositive PersonalityEnthusiastic AttitudeSociable Nature
Tools & Technologies
HubSpot
Industry Keywords
Customer SatisfactionCustomer LoyaltyITCybersecurity
About the role
Key responsibilities & impact- Help manage the customer portfolio and serve as the primary point of contact
- Support customers in using Security Rating® by advising and training them and responding to their needs and expectations
- Provide initial responses to incoming customer inquiries
- Build customer loyalty and monitor customer satisfaction
- Record customer follow-up activities in HubSpot
- Contribute to automating customer interactions and structuring the department
Requirements
What you’ll need- Currently pursuing a 4- or 5-year degree at an engineering school, university/business school, or in a program with a commercial focus
- Strong ability to work independently
- Positive, enthusiastic, and sociable personality
- Initial experience in sales or a commercial role
- Curiosity about and interest in IT, particularly cybersecurity
Benefits
Comp & perks- Meal vouchers
- Transportation reimbursement
- Paid vacation
- Parking available for employees
- Hybrid work