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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring dashboards and alerts, utilizing AI tools for incident triage and reporting, and following runbooks for incident management. Capable of ensuring operational integrity and safety in a 24/7 support environment.
Highest-signal resume keywords
Support ExperienceBasic SQL ProficiencyAI Tools UtilizationIncident ManagementClear Written Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic SQLIncident ManagementLog ReadingAlert MonitoringRunbook Adherence
Soft Skills
Calm Under PressureAttention to DetailClear Communication
Tools & Technologies
AI ToolsDashboardsPayment Systems
Industry Keywords
NOCGame Provider StatusPayment ProcessingIncident EscalationShift Handover
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Monitor dashboards, alerts, payments, and game and sports provider status
- Use AI assistants to triage alerts, search logs, and summarize issues before escalation
- Follow runbooks and open, track, and escalate incidents with clear evidence
- Check stuck deposits and withdrawals, failed bet settlements, and provider downtime; act according to runbooks
- Enable or disable games, providers, or payment methods according to runbooks and approval
- Inform Support and CRM teams during incidents
- Prepare shift handover reports drafted by AI and checked by the operator
- Suggest improvements to runbooks and alerts
- Watch the platform 24/7, act first on incidents, and keep players and money flows safe
Requirements
What you’ll need- 1+ year support / NOC experience
- Comfortable with dashboards, logs, and basic SQL
- Daily use of AI tools such as ChatGPT, Gemini, or similar for log reading, summaries, and reports
- Ability to check AI output before acting
- Understanding of AI safety basics, including not putting secrets or player data into public AI tools
- Follows approval steps
- Clear written English
- Calm under pressure
- Availability for rotating shifts, including nights and weekends
Benefits
Comp & perks- Full-time employment
- AI assistants/tools provided or used for operational work