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Claims Analyst I – Claims
Alper Seguros. Open and register claims files, ensuring that information is accurately recorded in internal and insurer systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in claims processing, including accurate documentation, coverage analysis, and client communication. Proficient in utilizing claims management systems and Microsoft Office to support operational improvements and meet performance indicators.
Highest-signal resume keywords
Claims ProcessingCoverage AnalysisClaims Management SystemsCustomer ServiceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims File RegistrationCoverage AnalysisDocumentation VerificationClaims HandlingContract InterpretationTechnical Report AnalysisPerformance Indicator AchievementOperational Improvement SupportBasic Knowledge of Liability InsuranceBasic Knowledge of Financial Lines Insurance
Soft Skills
Organizational SkillsCommunication SkillsInterpersonal SkillsAttention to DetailProblem-Solving Skills
Tools & Technologies
Claims Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
Insurance Fundamentals CourseClaims Adjusting Course
Industry Keywords
Insurance MarketInsurance BrokerageInsurance CompaniesService ProvidersConsultative Customer Service
About the role
Key responsibilities & impact- Open and register claims files, ensuring that information is accurately recorded in internal and insurer systems
- Conduct preliminary coverage analyses by reviewing the contractual and documentary conditions applicable to each case
- Request, organize, and verify the documentation required to fully process claims files
- Prepare tracking reports and status updates for clients and internal teams
- Support Claims Analysts II and III with causal analysis and the assessment of claimed amounts
- Monitor the work of adjusters and external service providers, ensuring deadlines and quality standards are met
- Serve as the operational point of contact for insurers, handling inquiries and submitting supplementary information
- Meet established deadlines and contribute to the achievement of performance indicators (SLA, quality, and productivity)
- Support the implementation of operational improvements and best practices within the Claims department
Requirements
What you’ll need- Currently pursuing a bachelor’s degree in Law, Business Administration, Economics, International Relations, or a related field
- Technical or short-term courses in insurance fundamentals and claims adjusting will be considered an advantage
- Experience at insurance brokerages, insurance companies, or service providers related to the insurance market
- Experience with administrative routines, customer service, or technical support in insurance
- Previous experience handling low-complexity claims is preferred
- Basic knowledge of Liability and Financial Lines insurance contracts and policies
- Ability to interpret contractual documents and technical reports
- Intermediate proficiency in Microsoft Office (Word, Excel, and Outlook)
- Familiarity with consultative customer service and relationships with insurers and clients
- Knowledge of claims management systems (internal and external) will be considered an advantage
- Basic English proficiency preferred
Benefits
Comp & perks- Medical and dental insurance through Bradesco Seguros
- Meal or food allowance with a flexible card
- Transportation allowance
- Profit-sharing bonus (PLR)
- TotalPass: plans with leading gyms at exclusive rates
- Life insurance
- Partnerships with language schools, colleges, and various educational institutions
- Discounts on personal insurance for you, your parents, children, and spouse
- Childcare assistance and programs promoting the health of mothers and babies
- Securitários’ Day holiday
- Inclusive and diverse work environment
- Continuous professional development