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About the role
Key responsibilities & impact- Manage the implementation of departmental targets.
- Develop local strategies and action plans to achieve targets.
- Lead, engage, and supervise teams in accordance with the company’s People & Management policies.
- Manage the selection, retention, training, and development of employees.
- Ensure the availability of resources and remove obstacles to delivering expected results.
- Promote and reinforce the company culture.
- Implement Alper’s policies, processes, and procedures.
- Liaise with other areas of the company.
- Lead engagement meetings and results-reporting meetings.
- Critically analyze departmental metrics and propose solutions.
- Participate in reporting meetings with the Executive Board and Vice Presidency.
- Drive technology improvement initiatives.
- Support the development of new products.
- Manage the Claims department, ensuring operational efficiency, technical quality, and compliance with corporate guidelines.
- Ensure the proper handling of medium- and high-complexity claims, providing technical support to the team and leading negotiations with insurers and reinsurers.
- Set operational priorities and oversee processes, ensuring standardization, traceability, and compliance with internal and regulatory requirements (SUSEP/CNSP).
- Manage budgets and human and operational resources, ensuring efficiency, cost control, and financial sustainability.
- Implement and monitor compliance and continuous-improvement policies, workflows, and internal controls.
- Analyze BI reports and dashboards and propose process optimization and task automation.
- Build and maintain institutional relationships with insurers, reinsurers, clients, and strategic partners.
- Ensure deadlines and SLA standards are met at every stage of the claims process.
- Liaise with the Sales, Technical, Legal, and Operations departments.
- Analyze complaints, identify root causes, and implement corrective actions.
- Prepare management reports on outstanding items, paid claims, and backlog.
- Monitor and prioritize claims-opening requests, ensuring classification and handling according to complexity.
Requirements
What you’ll need- Bachelor’s degree in Law, Business Administration, Economics, or a related field.
- A postgraduate qualification in Insurance, Risk Management, Leadership, or Strategic Management is desirable and will be considered an advantage.
- Professional development courses in claims management, leadership methodologies, and operational performance analysis.
- Proven track record at large insurance brokerages or insurance companies, managing multidisciplinary teams and highly complex claims.
- Demonstrated experience managing operational metrics, improvement projects, and cross-functional integration processes.
- Experience managing institutional relationships with insurers, reinsurers, and strategic corporate clients.
- Technical expertise in claims adjustment for Liability, Financial Lines, Agriculture, Property, and other corporate insurance lines.
- Solid knowledge of insurance contracts, specific clauses, policies, and SUSEP regulations.
- Experience with operational metrics, results management, and continuous-improvement methodologies (PDCA, Lean, Kaizen, etc.).
- Executive-level negotiation skills with insurers and service providers.
- Ability to interpret technical reports, legal opinions, and financial claims data.
- Advanced proficiency in Excel and BI tools, as well as claims management systems (Quiver or similar platforms).
- English: intermediate to advanced.
Benefits
Comp & perks- Medical and dental insurance covered by Bradesco Seguros
- Flexible meal or food allowance card
- Transportation allowance
- Profit-sharing bonus (PLR)
- Total Pass: Plans with leading gyms at exclusive rates
- Life insurance
- Partnerships with language schools, universities, and various training providers
- Discounts on personal insurance for you, your parents, children, and spouse
- Childcare allowance and programs promoting maternal and infant health
- Insurance Professionals’ Day holiday