Insurance Technician I – Administrative

Alper Seguros

. Ensure excellent service for branch customers and the operational efficiency of administrative processes.

Posted 9/25/2026full-timeLucas do Rio Verde • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while ensuring operational efficiency in administrative processes. Capable of facilitating communication between business units and managing customer requests effectively.

Highest-signal resume keywords

Customer Service ExperienceInsurance Industry KnowledgeOperational EfficiencyAdministrative Process ManagementCommunication Facilitation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsProblem-SolvingOrganizational Skills

Certifications & Qualifications

High School Diploma

Industry Keywords

Branch OperationsPolicy ManagementCustomer RequestsDelinquent Customer Follow-UpPurchase RequisitionsEvent Planning

About the role

Key responsibilities & impact

Ensure excellent service for branch customers and the operational efficiency of administrative processes.
Serve as a facilitator and liaison among the Business Units, local financial management, and People & Management support.
Issue, register, and send policies through the system.
Process required policy changes and updates.
Handle the branch’s initial in-person and virtual customer service.
Assist in identifying and following up with delinquent customers.
Provide support to the Business Units (BUs).
Triage and route customer requests to the Health/Dental and Transportation teams.
Monitor BU response deadlines to ensure solutions are delivered promptly.
Enter and monitor purchase requisitions and invoices for payment.
Open and track general maintenance and branch infrastructure tickets.
Support the planning, promotion, and execution of internal initiatives and events for employees.

Requirements

What you’ll need

High school diploma.
Customer service experience preferred.
Knowledge of the insurance industry is a plus.

Benefits

Comp & perks

Medical and dental insurance fully covered by Bradesco Seguros
Meal or food allowance provided through a flexible benefits card
Transportation allowance
Profit Sharing (PLR)
TotalPass: Access to top-tier gyms at exclusive rates
Life insurance
Partnerships with language schools, exchange programs, universities, and various courses
Discounts on personal insurance for you, your parents, children, and spouse
Childcare assistance and programs promoting maternal and infant health
Insurance Professionals’ Day holiday
Inclusive and diverse work environment
Ongoing professional development opportunities