Customer Relations Advisor

. Manage day-to-day tenant relations in connection with property management .

Posted 9/25/2026full-timeFontaine • FranceMid-LevelSenior💰 €2,178 per monthWebsite

Key responsibilities & impact

Manage day-to-day tenant relations in connection with property management
Welcome tenants during dedicated office hours and ensure requests are properly recorded and tracked
Monitor and process requests related to the tenancy agreement
Lead the marketing and allocation of available housing units
Prepare and process applications for the allocation committee
Draft and arrange for leases to be signed through a digital process
Follow up with tenants who are in arrears
Set up and monitor repayment plans
Provide social support and follow-up through the implementation of appropriate procedures
Represent the organization in dealings with tenants, elected representatives, and partners
Participate in committees, governing bodies, and projects of the local management division and the company
Ensure the flow of information, maintain data traceability, and analyze results
Propose action plans and contribute to preventive measures
Contribute to service continuity and the activities of the department
Work in tandem with a community liaison advisor as part of a multidisciplinary team

What you’ll need

Two-year post-secondary qualification (BTS or BUT) or at least 3 to 5 years of equivalent experience
Flexibility and adaptability
Ability to work as part of a team
Versatility and strong organizational skills
Excellent customer service skills, including listening, advising, and handling requests
Proficiency in IT tools, particularly Microsoft Office
Valid driving license
Experience in the social services sector is a plus
Familiarity with industry-specific software and network applications is a plus

Comp & perks