Customer Service Advisor – Open Application

Alpes Isère Habitat

. Manage customer relations in connection with tenancy management .

Posted 10/13/2026full-timeGrenoble • FranceJuniorMid-Level💰 €2,178 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in tenancy management, customer relations, and social services, with a strong focus on communication, initiative, and ethical practices. Proficient in managing budgets and improving commercial performance indicators while ensuring compliance with tenancy regulations.

Highest-signal resume keywords

Tenancy Management RegulationsCustomer Service OrientationExcellent Written And Verbal Communication SkillsProficiency With IT ToolsKnowledge Of The Social Housing Sector

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementFile PreparationLease DraftingRent Arrears PreventionData Traceability

Soft Skills

Interpersonal SkillsListening SkillsTeaching SkillsInitiativeProfessional Ethics

Tools & Technologies

ULIS SoftwareIT Tools

Certifications & Qualifications

Category B Driving License

Industry Keywords

Social ServicesCommunity SupportSocial Housing Sector

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Manage customer relations in connection with tenancy management
Prepare files for the housing allocation committee and make recommendations
Draft leases and arrange for them to be signed
Handle requests related to tenants’ circumstances, including changes in situation, service charges, rent increases, and neighborhood disputes
Prevent and monitor rent arrears and implement the relevant procedures
Represent Alpes Isère Habitat to customers, elected officials, and partners
Participate in committees and partnership bodies
Welcome customers in person, handle or redirect their requests, and ensure proper record-keeping
Monitor the achievement of objectives and contribute to improving commercial performance indicators
Ensure the circulation of information and the traceability of data
Report on activity-related results
Contribute to the development of social connections within the area
Manage budgets allocated to the area and provide administrative support to service staff
Propose action plans and participate in preventive initiatives and projects led by the regional office or the organization

Requirements

What you’ll need

Two-year post-secondary qualification (BTS or BUT) or at least two years of equivalent experience preferred
Interest in social services and community support
Knowledge of tenancy management regulations
Commitment to professional ethics
Excellent interpersonal skills
Excellent written and verbal communication skills, adapted to the audience
Strong listening and teaching skills
Customer service orientation
Ability to make recommendations and take initiative
Proficiency with IT tools
Familiarity with ULIS software is highly desirable
Category B driving license required
Travel between the various sites within the assigned area
Knowledge of the social housing sector is an advantage

Benefits

Comp & perks

Full-time schedule over four days per week
Remote work agreement
Health insurance
Meal vouchers
Disability and life insurance benefits
PERO supplementary retirement plan
Works council (CSE)
Mobility plan
Work–life balance
Opportunities for autonomy and career development