Call Center Project Coordinator

Alpine Home Air

. Serve as the first point of contact for customers across phone and chat .

Posted 10/8/2026full-timeRemote • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer operations and support, utilizing AI-assisted workflows and SOPs to enhance customer interactions. Capable of managing high volumes of inquiries while maintaining attention to detail and contributing to process improvements.

Highest-signal resume keywords

Customer Operations ExperienceSOP ApplicationAI-Assisted Workflow UtilizationStrong Communication SkillsCritical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportIntake CoordinationWorkflow ManagementData MaintenanceIssue Resolution

Soft Skills

Attention to DetailAdaptabilityJudgmentLearning MindsetProfessionalism

Tools & Technologies

CRM SystemsAI-Assisted ToolsInternal Systems

Industry Keywords

Customer InteractionProcess ImprovementDocumentationHigh Volume Inquiries

About the role

Key responsibilities & impact

Serve as the first point of contact for customers across phone and chat
Guide customers toward the right next step with minimal friction
Ask targeted questions to clarify goals, constraints, and missing information
Resolve simple issues when appropriate to reduce unnecessary transfers
Apply SOPs and workflow logic to customer scenarios
Use AI-assisted intake and routing tools as decision support
Create clear documentation and accurate handoffs to downstream teams
Maintain clean, complete data in internal systems
Provide feedback on workflows and flag gaps or edge cases
Handle high volumes of inbound inquiries while maintaining accuracy, clarity, and professionalism
Contribute to continuous process improvements
Help ensure customers reach the right team faster and receive a smooth first interaction

Requirements

What you’ll need

Experience in customer operations, intake, support, or coordination roles is helpful
Experience working with SOPs, CRMs, or workflow tools is a plus
Comfort using modern tools, including AI-assisted workflows, is preferred
Strong communication skills, judgment, and a learning mindset
Ability to handle high volumes without losing attention to detail
Confidence using multiple systems and tools at once
Adaptability when situations do not fit neatly into a script
Ability to think critically about processes and improve them

Benefits

Comp & perks

Competitive compensation, DOE
Group health insurance
Health savings account
401k
Paid time off
Paid holidays
Life insurance
Short-term disability
Paid educational and professional development training
Work-from-home (remote)
All computer equipment will be provided