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HVAC Tech Support
Alpine Home Air. Speak with homeowners by phone who purchased products from the HVAC e-commerce website .
About the role
Key responsibilities & impact- Speak with homeowners by phone who purchased products from the HVAC e-commerce website
- Assist customers with product questions
- Troubleshoot remotely to resolve customers' technical issues
- Handle scheduled phone calls while working from a home office
- Participate in periodic hands-on training and product refurbishment travel
Requirements
What you’ll need- 5 years experience as an HVAC Technician
- Excellent written and verbal communication skills
- Demonstrated computer skills with typing at 40 WPM+
- Enjoy fast-paced work handling multiple duties simultaneously
- Professional, positive demeanor; extroverted, warm, and friendly with customers
- Self-starter who is eager and ambitious to put in the effort required to succeed
- Strong attention to detail
- Able to work with ambiguity well and solve problems while aligning with company values
- Able to work as a team when necessary
- Has high speed internet and a stable power supply
- Has a quiet office space within their home to work without animals or family members in the same room
- Understands that this isn't a flex-time remote position. The role requires that are at your desk, available and ready for phone calls during scheduled hours
- Open to periodic travel for hands on training and product refurbishment
- Rotating schedule with periodic weekend availability required
Benefits
Comp & perks- Group health insurance plus health savings account
- 401k
- Paid time off
- Paid holidays
- Life insurance
- Short-term disability
- Paid educational and professional development training
- All computer equipment and training will be provided