Customer Experience Agent

ALSACE VINTAGE.COM

. Call and welcome new customers, guiding them through the service step by step.

Posted 10/19/2026full-timeKorneuburg • AustriaMid-LevelSenior💰 €2,520 - €2,700 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer communication skills in both German and English, with the ability to explain processes clearly and handle challenging conversations. Familiarity with the Austrian market and an interest in vintage items enhance customer engagement and support.

Highest-signal resume keywords

Fluent German (C1 Level)Good English Skills (B2 Level)Customer Communication ExperienceComplaint Handling ExperienceKnowledge of Austrian Market

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear Process ExplanationCalm Conflict ResolutionCustomer Needs IdentificationFeedback Sharing

Tools & Technologies

Computer Systems

Industry Keywords

JewelleryWatchesVintage ItemsSecond-Hand GoodsOutbound CallingSales Experience

About the role

Key responsibilities & impact

Call and welcome new customers, guiding them through the service step by step.
Explain which items customers can and cannot send in.
Answer questions and provide clear information about timelines and next steps.
Call customers with offers for their items and explain the offers clearly.
Support customers in making their decision without applying sales pressure.
Carefully coordinate returns with Operations and the warehouse.
Keep customers updated until they have safely received their returned items.
Listen to complaints, identify customer needs, and find fair solutions.
Escalate cases to the team lead when necessary and keep customers informed until the issue is resolved.
Document every call and its outcome in the relevant systems.
Share feedback and recurring topics from Austrian customers with the team lead.
Contribute to building and further developing the new team in Austria.

Requirements

What you’ll need

Fluent German, both spoken and written, approximately at C1 level.
Good English skills, approximately at B2 level, for collaboration with teams across Vintage.com.
Experience communicating with customers by phone, in any setting.
Ability to explain processes clearly and simply.
Confidence in handling challenging conversations calmly and fairly.
Comfortable using computer systems and willing to learn new systems.
Experience in sales, making offers, or outbound calling is an advantage.
Experience handling complaints is an advantage.
Knowledge of the Austrian market is an advantage.
An interest in jewellery, watches, vintage items, or other second-hand goods is an advantage.
No specific qualification is required.