French Speaking Customer Experience Agent

ALSACE VINTAGE.COM

. Support customers across phone, email and digital channels throughout their journey with Vintage.com .

Posted 10/21/2026full-timeKorneuburg • AustriaMid-LevelSenior💰 €2,520 - €2,700 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, with the ability to adapt messaging for diverse customer needs. Proficient in managing customer interactions across various digital channels while maintaining high standards of service and accuracy.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving SkillsDigital Systems ProficiencyFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceComplaint HandlingSales TechniquesAttention To DetailDigital Communication ToolsCRM PlatformsOperational Understanding

Soft Skills

AdaptabilityCollaborationResilienceJudgmentEmpathy

Tools & Technologies

PhoneEmailWebchatWhatsAppDigital Customer Channels

Industry Keywords

Contact CentreCustomer ExperienceRetailHospitalityCustomer Feedback

About the role

Key responsibilities & impact

Support customers across phone, email and digital channels throughout their journey with Vintage.com
Handle inbound and outbound conversations, including customer queries, updates and follow-ups
Explain the service and next steps clearly and adapt communication to different customers
Build trust through accurate, timely and helpful communication
Listen to customers, investigate queries and resolve complaints or difficult conversations fairly and professionally
Determine when to resolve issues independently and when escalation or additional support is needed
Keep customers informed while issues are investigated
Manage workload across channels while maintaining quality, accuracy and attention to detail
Meet service levels, quality standards and customer experience measures
Keep accurate records and complete administration using digital systems
Work with Customer Experience, Operations, the warehouse and other teams
Share recurring customer feedback and contribute ideas for continuous improvement
Participate in coaching and use feedback to develop performance

Requirements

What you’ll need

Experience working with customers in a customer service, contact centre, sales, retail, hospitality or other customer-facing environment
Strong verbal and written communication skills, with the ability to explain things clearly and adapt your approach to different customers
Confidence having difficult conversations and handling complaints or objections calmly and constructively
Good judgement and problem-solving skills, with the confidence to take ownership rather than simply pass problems on
Ability to work at pace while maintaining accuracy, quality and attention to detail
Resilient and adaptable approach when priorities, customer needs or ways of working change
Confidence using digital systems and ability to learn new tools quickly
Collaborative approach and willingness to work across teams
Genuine care for delivering a brilliant customer experience
Familiarity with phone, email, webchat, WhatsApp or other digital customer channels
Exposure to sales, buying, retention or objection handling
Familiarity with CRM or customer service platforms
Understanding of warehouse or operational environments, particularly where physical products are involved
No specific qualifications are required
French language proficiency is required by the title and role description