Data Migration and Onboarding Specialist

Alt Legal - IP Management Software

. Support new and existing customers with onboarding of IP data .

Posted 10/1/2026full-timeUnited KingdomMid-LevelSenior💰 £40,000 - £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data mapping, customer onboarding, and managing complex datasets while ensuring a high level of customer satisfaction. Proficient in SQL and Excel, with strong project management and communication skills to effectively coordinate with internal teams and clients.

Highest-signal resume keywords

Data MappingSQL/Database ExperienceExcel ProficiencyCustomer Success ManagementProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MigrationData AnalysisVLOOKUPSorting/FilteringComplex Dataset Management

Soft Skills

Strong CommunicationAttention to DetailEmpathyAdvocacy for CustomersAbility to Teach Others

Tools & Technologies

VitallyChurnZero

Industry Keywords

SaaS SolutionsIntellectual Property ExperienceCustomer OnboardingCustomer Records ManagementStakeholder Coordination

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support new and existing customers with onboarding of IP data
Perform data mapping and manage complex datasets
Migrate customer data into the preferred format
Coordinate with engineers and personnel to develop and implement a CSV importer process
Coordinate and receive inputs from customers and internal stakeholders
Maintain accurate customer records
Resolve customer issues directly or involve internal resources to ensure timely resolution
Stay current with system changes and updates
Work with customer success, product, and other internal team leads to improve customer experience
Manage client onboarding from initial handoff through finalization
Conduct client meetings and prepare data analysis

Requirements

What you’ll need

4+ years’ experience in a data/implementation-focused role involving support of SaaS or professional web-based solutions
2+ years’ experience working from home
High proficiency in Excel, including sorting/filtering and VLOOKUPs
SQL/database experience
Experience with CSMs such as Vitally or ChurnZero
Keen attention to detail
Strong communication and project management skills
Ability to manage multiple data migrations at once
Ability to recognize gaps in knowledge and seek instruction
Ability to empathize with and advocate for customers
Ability to quickly learn new concepts and teach others
Intellectual property experience is desired but not required
Availability Monday through Friday, 9:00am–5:30pm BST

Benefits

Comp & perks

Collaborative and challenging work environment
Opportunity to be part of a growing company
Learning and development opportunities
Remote work options
Opportunity to determine your own growth path
Equipment provided
LGBTQ+ friendly and inclusive culture