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AltaML

Customer Success Representative

AltaML

. Serve as a go-to resource for dealer and farmer users, ensuring they are supported, trained, and seeing value .

Posted 10/8/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user training and support for agricultural technology, with a focus on enhancing product utilization through effective communication, content creation, and user engagement strategies.

Highest-signal resume keywords
Agriculture Software ExperienceUser Training and SupportCommunication and Presentation SkillsContent Creation for TutorialsCustomer Engagement Strategies

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
OrganizedProactiveStrong Follow-Through
Industry Keywords
Farm Equipment DealershipAg-Tech SalesProduct DemosOnboarding SessionsField Feedback

About the role

Key responsibilities & impact
  • Serve as a go-to resource for dealer and farmer users, ensuring they are supported, trained, and seeing value
  • Help users adopt and expand dealerships’ use of the platform so it becomes core to their operations
  • Create release notes, video tutorials, and training content to drive product utilization
  • Deliver product demos and onboarding sessions in person and online
  • Gather field feedback to inform product improvements and capture bugs
  • Collaborate with Product and Sales teams to ensure retention and growth within key accounts
  • Track usage metrics and build strategies to drive deeper engagement

Requirements

What you’ll need
  • Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
  • Ability to relate to both dealers and farmers and understand their day-to-day realities
  • Strong communication and presentation skills
  • Organized and proactive, with strong follow-through
  • Natural aptitude for technology and enthusiasm for helping non-tech users become comfortable with it
  • Experience or ability to lead the creation of tutorials, product videos, or documentation with marketing support

Benefits

Comp & perks
  • Remote-first role with a flexible work environment
  • Competitive compensation
  • ESOP
  • Benefits
  • Collaborative culture that values growth, learning, and impact
  • Front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work