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IT Technician II
Altasciences. Support Altasciences’ users with computers, telephones, software, laptops, mobile phones, and other IT tools .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting and resolving user issues with hardware and software, while effectively communicating in both French and English. Proven ability to manage multiple priorities and provide training and support to junior IT staff.
Highest-signal resume keywords
CompTIA A+ CertificationNetwork+ CertificationSecurity+ CertificationWindows 10/11 TroubleshootingMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportTroubleshootingUser Account ManagementHardware ConfigurationSoftware InstallationRemote Desktop ServicesActive DirectoryMobile Device ManagementPrinter ManagementTechnical Documentation
Soft Skills
Excellent Communication SkillsCustomer ServiceOrganizational SkillsProblem-Solving SkillsTime Management
Tools & Technologies
Helpdesk SystemWindows DeploymentCisco Phone EquipmentAirWatch Mobile Device ManagementDHCPDNSTCP/IP
Certifications & Qualifications
CompTIA A+Network+Security+
Industry Keywords
IT Service ManagementTechnical SupportUser TrainingHardware and Software ImprovementsConfidential Information Handling
Tech Stack
Tools & technologiesAndroidDNSITSMTCP/IP
About the role
Key responsibilities & impact- Support Altasciences’ users with computers, telephones, software, laptops, mobile phones, and other IT tools
- Respond to and track user requests and solutions through an automated Helpdesk System
- Provide accurate and creative solutions to user problems
- Coach and support junior IT Technicians and act as an escalation point
- Assist in resolving user and support issues among company sites
- Research, resolve, and respond to questions received by phone and email
- Participate in projects that improve help desk quality and efficiency
- Record calls, document issues, and communicate incident solutions in the IT Service Management system
- Identify recurring problems and help end users resolve them
- Troubleshoot staff issues, user accounts, email, and user profile creation and management
- Train and support junior IT staff in hardware and software use
- Prepare computers, including validated systems, for employee delivery and install appropriate software and operating systems
- Recommend hardware and software improvements and upgrades
Requirements
What you’ll need- A college degree in an IT-related program
- Minimum of 3 years of related experience
- Excellent communication skills in French and English
- CompTIA A+, Network+, and/or Security+ certifications
- Able to lift weights of up to 50 pounds
- Intermediate to advanced knowledge in the configuration, installation, and troubleshooting of Windows 10/11 and Cisco Phone Equipment
- Intermediate to advanced knowledge of PC and laptop hardware
- Intermediate to advanced knowledge of mobile smartphones, iPhone, Android
- Intermediate to advanced knowledge of Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment
- Ability to read and interpret technical documents and industry specific manuals
- Ability to write advanced reports and correspondence
- Ability to manage multiple conflicting priorities
- Demonstrated technical skills and ability to learn new equipment and procedures quickly
- Excellent customer service, organizational, time-management, diagnostic, and problem-solving skills
- Ability to effectively prioritize tasks
- Able to work independently under tight deadlines and as part of a team
- Personal/professional integrity and discretion in handling confidential information
- Fluency in French and English; English is essential for communicating with employees across Canada and the United States and English-only customers outside Quebec
Benefits
Comp & perks- Free parking for employees
- Health/Dental/Vision Insurance Plans
- 401(k)/RRSP with Employer Match
- Paid Vacation and Holidays
- Paid Sick and Bereavement Leave
- Employee Assistance & Telehealth Programs
- Telework when applicable
- Training & Development Programs
- Employee Referral Bonus Program
- Annual Performance Reviews