Mountain Operations Dispatcher

Alterra Mountain Company

. Receive and process emergency and non-emergency phone calls, radio transmissions, digital inquiries, and in-person reports or requests.

Posted 10/13/2026internshipOlympic Valley • California • United StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while effectively managing emergency and non-emergency situations. Proficient in Microsoft Office tools and capable of coordinating responses in high-intensity environments.

Highest-signal resume keywords

Emergency Response CoordinationMicrosoft Office ProficiencyCustomer Service SkillsRadio Communication ExperienceFEMA ICS 100 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Emergency Dispatch ProceduresOperational Record MaintenanceData Tracking and ReportingIncident AssessmentMulti-Task Coordination

Soft Skills

Effective CommunicationTeam CollaborationAttention to DetailReliability and PunctualityComposure Under Pressure

Tools & Technologies

Microsoft TeamsMicrosoft WordMicrosoft OutlookMicrosoft AccessMicrosoft Excel

Certifications & Qualifications

FEMA ICS 100 Certification

Industry Keywords

Mountain OperationsSki PatrolEmergency SituationsOperational ChangesGuest Safety

About the role

Key responsibilities & impact

Receive and process emergency and non-emergency phone calls, radio transmissions, digital inquiries, and in-person reports or requests.
Document pertinent details and relay information to appropriate personnel, departments, or external agencies.
Monitor mountain radio and phone traffic regarding guest injuries, lift issues, and emergencies.
Assess incident nature and location, determine response priorities, and dispatch appropriate personnel.
Monitor multiple radio channels, phone lines, emails, and Microsoft Teams channels for operational issues and inquiries.
Coordinate responses with the Mountain Manager, department heads, personnel, and external agencies.
Serve as liaison between the Mountain Manager and key departments regarding daily conditions, operational changes, and priorities.
Distribute updates via radio, phone, Microsoft Teams, and email.
Maintain operational records, including logs, radio transmissions, phone calls, lift downtime, and other relevant information.
Support lift-information data tracking and reporting.
Update and manage lift schedules, delays, and status; publish updates to the Palisades Tahoe website and app.
Monitor patrol locations and coordinate on-hill travel and traffic during avalanche mitigation.
Assist the Mountain Operations Administration Manager and other operations managers with projects and administrative tasks.
Participate in post-incident debriefings, meetings, and trainings.
Attend Ski Patrol and Mountain Operations meetings, including daily morning meetings and post-incident reviews.

Requirements

What you’ll need

Applicants must be 18 years of age.
High School Diploma or GED required.
1-3 months related experience in a high intensity job and/or training; or equivalent combination of education and experience.
Exceptional verbal and written communication skills; ability to communicate effectively during high intensity situations.
Strong customer service skills.
Excellent organizational and computer skills with keen attention to detail.
Proficiency in Microsoft Word, Outlook, Access and Excel.
Reliable and punctual; able to arrive between 5:30 and 7:00 am, regardless of weather or road conditions.
Effective team player.
Proficient and trained with all Dispatch manual policies and procedures.
Complete the FEMA ICS 100 course within first year of employment.
Able to quickly analyze, respond and coordinate multiple tasks simultaneously during shift.
Maintains composure and effectiveness in emergency situations.
Ability to maintain strict confidentiality of sensitive information.
Flexible availability, including weekends, holidays, and on-call shifts; ability to work shifts longer than scheduled.
Ability to attend appropriate debriefs and trainings.
Beginner to intermediate skier; must be able to understand resort layout.
Must be capable of sitting for long periods, up to 90% or more of a normal 9.5-hour shift.
Must be capable of occasionally carrying, lifting, pushing or pulling up to 35 lbs.
Must be capable of occasionally squatting, bending, kneeling, reaching, balancing, climbing ladders, and shoveling snow.
Ability to work in extreme cold, wetness, humidity, blizzards, and extreme storm conditions.
Previous radio communications and/or mountain operations experience preferred.
A Motor Vehicle Record review may be required.

Benefits

Comp & perks

Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
Healthcare options for both Seasonal & Year-Year employees
Generous discounts on outdoor gear, apparel, etc.
401(k) plan with generous company match
Free and discounted lift tickets
25%-50% discount at Food & Beverage locations at Palisades & Alpine
40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
Employee Assistance Program (EAP)
Short-term and long-term incentives and region-specific benefits may be available