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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and improving cloud-first technology environments, with a strong focus on Microsoft 365 services, cyber security operations, and compliance with ISO 27001 standards. Proven ability to drive automation and enhance IT support processes to improve business efficiency.
Highest-signal resume keywords
Microsoft 365 AdministrationCyber Security OperationsISO 27001 ComplianceCloud Operations ManagementAutomation Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Infrastructure ManagementCloud OperationsEndpoint ManagementEnterprise NetworkingBackup and Disaster RecoveryConfiguration ManagementTicket ManagementTechnical DocumentationVulnerability ManagementIncident Response
Soft Skills
Customer-Focused MindsetStakeholder ManagementCommunication Skills
Tools & Technologies
Microsoft 365AzurePower AutomateAzure AutomationMicrosoft PurviewEntra IDDefenderSentinelFortinet
Certifications & Qualifications
Microsoft CertificationsFortinet NSE 1–4
Industry Keywords
Cloud-First TechnologyIT SupportContinuous ImprovementOperational ProceduresCompliance Frameworks
Tech Stack
Tools & technologiesAzureCloudCyber Security
About the role
Key responsibilities & impact- Lead the management and continuous improvement of Altis Consulting’s cloud-first technology environment
- Administer and support Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune
- Monitor and maintain internal networks, internet connectivity, Wi-Fi and telecommunications services
- Maintain infrastructure standards, documentation, policies and operational procedures
- Drive continuous improvement across IT services and operational processes
- Monitor ticket queues and identify and escalate tickets based on severity and impact
- Resolve complex tickets and escalations from the IT Support Analyst
- Improve support processes by identifying opportunities and automating repetitive tasks
- Provide support coverage when the IT Support Analyst is on leave
- Assist with procuring and provisioning laptops for new starters and conduct first-day IT onboarding sessions
- Enhance information security policies, standards and procedures
- Contribute to cyber security operations, including monitoring, incident response, vulnerability management and security investigations
- Maintain and test backup, disaster recovery and business continuity capabilities
- Participate in compliance reviews and remediation activities to support ISO 27001 certification and regulatory obligations
- Manage system patching, configuration management and technology lifecycle activities
- Maintain asset inventories, technical documentation, disaster recovery procedures and operational records
- Drive automation, innovation and technology initiatives that improve business efficiency and resilience
- Collaborate with business leaders to ensure technology services support Altis’ strategic and operational objectives
- Work closely with the Head of IT and CIO
- Act as a technical escalation point for the IT Support team and provide guidance to the IT Support Analyst
Requirements
What you’ll need- 5+ years’ experience in IT infrastructure, cloud operations or IT support
- MSP experience is a plus
- Broad hands-on technical experience across on-premises, cloud and SaaS technologies
- Demonstrated experience managing Microsoft 365, Azure, endpoint management and enterprise networking
- Strong support experience and a customer-focused mindset
- Excellent stakeholder management and communication skills
- Understanding of fundamental cyber security concepts and controls
- Experience maintaining ISO 27001 or similar compliance frameworks would be highly regarded
- Experience with business continuity, backup and disaster recovery processes would be highly regarded
- Microsoft certifications, preferably Azure, would be highly regarded
- Fortinet certification, including NSE 1–4, would be highly regarded
- Experience with Microsoft Purview, Entra ID, Defender and Sentinel would be highly regarded
- Experience with automation platforms, including Power Automate and Azure Automation, would be highly regarded
Benefits
Comp & perks- Ongoing learning and career development
- Flexible work through a hybrid model
- Health and wellbeing support for you and your family
- Paid parental leave
- Reward and recognition program
- Collaborative work environment
- Opportunity to make a visible impact across the organisation
- Opportunity to shape technology platforms used across the business