Credit Service Representative

Altisource

. Investigate, verify, and analyze credit, employment, and financial information supporting mortgage underwriting .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in credit analysis and mortgage underwriting, with a strong focus on compliance with federal and state regulations. Proven ability to deliver exceptional customer service and effectively communicate complex credit scenarios.

Highest-signal resume keywords

Credit AnalysisMortgage UnderwritingCustomer Service ExperienceRegulatory ComplianceBilingual Spanish/English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit ServicesCredit Report InterpretationBankruptcy AnalysisForeclosure AnalysisMicrosoft Office Proficiency

Soft Skills

Excellent CommunicationDecision-MakingPersuasionProblem ResolutionTeam Collaboration

Industry Keywords

Financial ServicesMortgage ServicesCall-Center EnvironmentPrivacy StandardsInternal Procedures

About the role

Key responsibilities & impact

Investigate, verify, and analyze credit, employment, and financial information supporting mortgage underwriting
Communicate with customers through inbound and outbound channels
Manage incoming and pending credit report supplement requests
Interpret and review credit reports, including bankruptcy and foreclosure scenarios
Deliver timely, accurate information to customers and internal teams
Comply with federal and state regulations, privacy standards, internal procedures, workflows, and policy guidelines
Document work accurately and route inquiries effectively
Partner with credit operations, underwriting support, production teams, and customer-facing teams
Prioritize supplement requests and resolve credit or documentation issues
Maintain accuracy and service levels in a call-center environment
Support production goals for volume, turnaround time, quality, customer satisfaction, and compliance

Requirements

What you’ll need

Experience in the financial services or mortgage services industry (required)
Strong understanding of credit services, reports, and regulatory considerations
Customer service experience in a professional environment
Ability to interpret complex credit scenarios, including foreclosure and bankruptcy
Excellent communication, decision-making, persuasion, and problem-resolution skills
Comfort working in a fast-paced, goal-oriented, team-based environment
Proficiency with Microsoft Office
Bilingual Spanish/English highly preferred
Willingness to work the PST time zone
Must currently reside in the United States

Benefits

Comp & perks

401(k) with company match
Medical, Dental, Vision insurance
FSA
Life insurance
Short-term and long-term disability insurance
Paid holidays
19 days PTO (28 paid days/year)
Remote-first culture
Distributed team, async collaboration, and time-zone flexibility
Employee training and inclusive growth opportunities