Team Lead, Pre-Closing Operations

Altisource

. Lead, coach, train, and develop Processing Specialists and Associates .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage operations and construction lending, with a strong focus on processing workflows, operational controls, and quality management. Proven ability to lead teams, enhance processes, and ensure compliance with regulatory requirements.

Highest-signal resume keywords

Mortgage Operations ExperienceLeadership ExperienceProcessing Workflows UnderstandingMicrosoft Excel ProficiencyLean Six Sigma Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Processing WorkflowsQuality ManagementOperational ControlsPerformance Metrics AnalysisProcess ImprovementRisk ManagementLoan OperationsProduction SupervisionOperational ReportingCompliance Adherence

Soft Skills

Strong CommunicationOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Microsoft ExcelMicrosoft OutlookReporting Tools

Industry Keywords

Construction LendingFinancial Services OperationsRisk Mitigation ServicesClient Relationship ManagementOperational Scalability

About the role

Key responsibilities & impact

Lead, coach, train, and develop Processing Specialists and Associates
Conduct performance discussions, coaching sessions, and quality reviews
Assist with onboarding, cross-training, and workforce planning
Manage daily processing queues and team workloads
Monitor pipeline performance, aging reports, and service level agreements
Prioritize assignments and reallocate resources to meet business demands
Escalate operational issues and recommend efficiency improvements
Ensure staffing coverage and business continuity
Perform quality reviews and audits for accuracy and compliance
Identify trends, defects, and training opportunities
Ensure adherence to controls, policies, procedures, and regulatory requirements
Implement corrective actions and process enhancements with management
Maintain documentation standards and operational consistency
Serve as escalation point for internal and external stakeholders
Support communication with lenders, investors, builders, contractors, and project stakeholders
Partner with Client Relationship Managers and Operations leadership to resolve issues and improve client experience
Participate in client meetings and operational reviews
Analyze production metrics, quality results, and team performance indicators
Identify automation and process improvement opportunities
Prepare operational reporting and present performance trends to management
Assist with new products, procedures, and technology solutions
Support organizational growth and operational scalability

Requirements

What you’ll need

3+ years of experience in mortgage operations, construction lending, fund control, processing, loan operations, risk management, or related financial services operations
1+ years of formal or informal leadership experience
Strong understanding of processing workflows, operational controls, and quality management
Experience supervising production-driven teams in a service environment
Advanced proficiency with Microsoft Excel, Outlook, and reporting tools
Strong communication, organizational, and problem-solving skills
Experience within construction lending, inspections, or risk mitigation services preferred
Experience working with distributed or offshore teams preferred
Lean, Six Sigma, or process improvement experience preferred
Project management exposure preferred
Bachelor's degree in Business, Finance, Operations, or a related field preferred
Ability to stay current with regulations and industry practices affecting compliance and decision-making

Benefits

Comp & perks

401(k) plan with Company matching
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Flexible Spending Account
Life insurance
Short-term disability coverage
Long-term disability coverage
Generous paid time off
Company holidays
Employee training
Inclusive culture
Fair and impartial hiring, training, and growth opportunities