Operations Technical Support Specialist

Altium Packaging

. Serve as a first responder for critical operational events, including extended downtime, equipment failures, startup/restart failures, and defect, scrap, or throughput crises .

Posted 9/29/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on technical leadership in troubleshooting and resolving operational crises in high-output plastics manufacturing environments, with a focus on blow molding systems and bottle processing equipment. Capable of leading cross-functional teams and implementing corrective actions to enhance safety, quality, and efficiency.

Highest-signal resume keywords

Blow Molding Systems TroubleshootingRoot Cause AnalysisTechnical LeadershipCross-Functional Team LeadershipSafety Standards Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMechanical SystemsHydraulic SystemsPneumatic SystemsElectrical SystemsControls SystemsPreventive MaintenanceProduction Line OperationTechnical TrainingProcess Improvement

Soft Skills

Decision-MakingCommunicationInfluencing Without AuthorityProblem-SolvingTeam Building

Industry Keywords

Plastics ManufacturingBottle Processing OperationsOperational EventsEmergency RepairsEnvironmental RegulationsVendor CoordinationCost ManagementManufacturing SafetyTechnical Capability DevelopmentMulti-Site Initiatives

About the role

Key responsibilities & impact

Serve as a first responder for critical operational events, including extended downtime, equipment failures, startup/restart failures, and defect, scrap, or throughput crises
Deploy to any U.S. or Canada plant on short notice to assess conditions, stabilize operations, and execute corrective action
Act as on-site technical leader during escalation events with Plant Managers, Operations Leaders, and Maintenance Leaders
Lead root cause analysis and ensure corrective actions are implemented, verified, and sustained
Provide hands-on technical leadership across blow molding machines, bottle processing and packaging equipment, upstream/downstream assets, plant utilities, and support systems
Troubleshoot mechanical, hydraulic, pneumatic, electrical, and controls-related issues on the plant floor
Support execution of corrective actions alongside plant teams
Perform major PM/overhaul work and operate blow mold production lines in emergency situations
Build technical capability among operators and maintenance technicians through hands-on training
Support and improve operator and maintenance technical training programs
Identify recurring issues and systemic gaps affecting safety, quality, cost, or delivery
Implement standard work, processes, and controls to prevent recurrence and sustain improvements
Reinforce safety standards, PPE, and environmental regulations during intervention and recovery activities
Ensure emergency repairs comply with local, state, federal, and company requirements
Coordinate with equipment vendors and technical service providers during escalations
Support vendor troubleshooting, parts strategy, and post-event learning
Document root causes, corrective actions, and lessons learned from each deployment

Requirements

What you’ll need

Supports all manufacturing plants across the United States and Canada
Travel up to 100%, often with little advance notice
Must be able to work extended hours during critical recovery periods
Reasonable mandatory overtime may be required due to business needs
6–10 years’ experience in a high-output plastics manufacturing environment, with strong exposure to bottle processing operations
5–10 years of hands-on experience in maintenance and/or production technical roles
Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment
Proven ability to lead under pressure during unplanned operational events
Strong decision-making skills with the ability to assess incomplete information in fast-moving environments
Willingness and capability to be hands-on on the plant floor
Ability to lift up to 50 lbs. and work in manufacturing environments
Bachelor's degree or equivalent experience preferred
Experience leading multi-site or organizational level technical initiatives preferred
Budget and cost-management exposure preferred
Experience leading cross-functional operations and maintenance teams preferred
Strong communication skills with the ability to influence without authority preferred

Benefits

Comp & perks

Medical, dental, and vision plans
Company holidays and vacation days
Tuition reimbursement
Learning and training opportunities
Bonus potential
401(k) plan with company contributions
Rewards and recognition programs
Opportunities to make a difference in the community