Clinical Care Coordinator

Amae Health

. Coordinate with the growth and enrollment team to ensure intakes are scheduled, attended, and members are placed into appropriate cohorts .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating member engagement and support within virtual behavioral health programs, utilizing strong organizational skills and technology proficiency to enhance member experiences. Capable of facilitating group activities and maintaining accurate records while ensuring adherence to confidentiality and trauma-informed care principles.

Highest-signal resume keywords

Behavioral Health ExperienceGroup FacilitationElectronic Health RecordsVideo Platform ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Group FacilitationBehavioral Health CoordinationCohort ManagementAttendance TrackingDocumentation Support

Soft Skills

Interpersonal SkillsAttention to DetailWarm PresenceAbility to Work in Groups

Tools & Technologies

Electronic Health RecordsSecure Messaging ToolsGoogle MeetVirtual Platforms

Industry Keywords

Trauma-Informed CareCommunity HealthMember RightsCare CoordinationIntensive Outpatient Program

About the role

Key responsibilities & impact

Coordinate with the growth and enrollment team to ensure intakes are scheduled, attended, and members are placed into appropriate cohorts
Schedule and confirm appointments; manage member phone, email, and secure-message communication
Maintain accurate attendance and cohort records in the EHR and update member records as directed
Support documentation workflows and outcomes-measure reminders
Coordinate cohort start dates, backfilling open seats, and discharge logistics
Welcome new members, explain the virtual platform, and complete pre-session checks
Reach out to members who miss sessions, identify barriers, and flag concerns to the care team
Foster belonging and participation in virtual sessions
Assist licensed group facilitators with opening rooms, managing breakout rooms, tracking attendance, and monitoring chat
Co-lead structured, non-therapy components such as check-ins, skills practice, wellness, or social activities using approved materials
Observe and immediately escalate risk or safety concerns to the clinician on duty per crisis protocol
Participate in daily/weekly care team huddles and share observations on member engagement
Connect members to community resources and supports in coordination with therapists and the care team
Contribute to projects supporting program growth and member success
Support virtual Intensive Outpatient Program cohorts without replacing licensed clinicians, leading psychotherapy groups, conducting clinical assessments, or making clinical determinations

Requirements

What you’ll need

Bachelor's degree in psychology, social work, public health, nursing, or a related field (or equivalent experience)
1+ year of experience in a behavioral health, care coordination, community health, or member-facing support role (preferred)
Strong technology skills, including confidence using video platforms such as Google Meet
Comfortable working in electronic health records and secure messaging tools
Ability to troubleshoot basic technical issues for members and staff
Strong organization and attention to detail
Excellent interpersonal skills; warm, steady presence with people experiencing depression and anxiety
Ability to work one-on-one and in groups
Understanding of confidentiality, member rights, and trauma-informed care
Group facilitation experience (preferred)
Reliable home workspace with private, high-speed internet
Ability to work Monday through Friday, 9am–5pm PST; PST-based candidates strongly preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Parental leave
Programs built around well-being
Ongoing training, supervision, and mentorship in evidence-based severe mental illness care
Meaningful clinical depth and purpose-built tools
Manageable caseloads
Contribution to new outcomes frameworks and research