Junior Customer Success Analyst

Amcham-Brasil

. Manage relationships with small, medium-sized, and large companies affiliated with Amcham Brasil .

Posted 10/28/2026full-timeFlorianópolis • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing B2B client portfolios and fostering relationships with companies of various sizes. Proficient in developing customized success plans and achieving targets through effective communication and collaboration.

Highest-signal resume keywords

B2B Customer Relationship ManagementMicrosoft Office ProficiencyCustomer Service ExperienceNegotiation SkillsResults-Oriented Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProactiveCuriousEngagedAdaptableClear Communication

Industry Keywords

Relationship ManagementBusiness DevelopmentTarget ManagementClient Portfolio ManagementEvent Participation

About the role

Key responsibilities & impact

Manage relationships with small, medium-sized, and large companies affiliated with Amcham Brasil
Define a customized success plan for each member company
Manage a B2B client portfolio
Manage targets and results
Follow up on renewals
Identify new business opportunities
Lead meetings
Collaborate with internal teams, including Events and Content, Finance, and Sponsorship
Participate in events, committees, and seminars

Requirements

What you’ll need

Completed or currently pursuing a college degree
Proficiency in Microsoft Office
Experience in customer service and relationship management
Availability to work in a hybrid model, with three days per week on-site
Experience managing relationships with companies is a plus
Proactive, curious, and engaged, with a focus on achieving targets and results
Adaptable and confident negotiating with companies across multiple industries
Driven by challenges
Customer-centric approach
Clear and objective written and verbal communication
Ability to work collaboratively, respectfully, and constructively as part of a results-oriented team
Experience managing B2B customer relationships

Benefits

Comp & perks

Multi-benefit card for meal and food allowances
Transportation or fuel allowance
Wellhub membership
Birthday day off
Afternoon fruit
Happiness Program
Pet Love benefit
Health insurance
Group life insurance
Discounts on courses, postgraduate programs, and MBAs
Access to Amcham training programs
Year-end break