Customer Care Specialist

Amcor

. Receive, process, input, and monitor customer web-based, email, EDI, or faxed orders from receipt to invoicing .

Posted 10/13/2026full-timeRemote • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer care and account management, with a focus on process improvement and strong communication skills. Proficient in managing complex accounts and leading team initiatives while maintaining professionalism under pressure.

Highest-signal resume keywords

Customer Care ExperienceSix Sigma CertificationData Driven Decision-MakingProcess ImprovementTeam Building Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInvoicingReporting StructuresAccount ManagementProject Management

Soft Skills

Clear CommunicationDetail OrientedOrganizational SkillsAnalytical SkillsProfessionalism Under Stress

Tools & Technologies

Customer-Based Software ApplicationsOnline PortalsHigh-Speed InternetInstant Messaging

Certifications & Qualifications

Six Sigma Certification

Industry Keywords

Customer PartnershipsCross-Functional SupportService LevelsTransportationSupply Chain

About the role

Key responsibilities & impact

Receive, process, input, and monitor customer web-based, email, EDI, or faxed orders from receipt to invoicing
Respond to internal and external customer requests regarding order status, pricing, shipping status, PODs, and invoicing
Provide prompt attention and resolutions or alternative solutions to customer and commercial representative challenges
Identify account management and process improvement opportunities
Support customer needs through cross-functional channels and learn multiple product lines
Manage complex accounts for high-profile and demanding customers
Build and maintain strong customer partnerships
Lead projects and team initiatives
Train and mentor new team members
Implement internal process improvements to improve service levels
Perform special projects assigned by leadership
Develop and maintain reporting structures for pricing, inventory, shipping, delivery, and invoicing issues
Ensure proper flow of new projects, items, graphics, labeling, and changes while supporting legal, sales, and contractual obligations
Work with transportation, supply chain, and plant operations to meet service levels
Service and support key customer accounts

Requirements

What you’ll need

3–5 years customer care or related experience
College degree preferred
Six Sigma Certification is a plus
Ability to communicate clearly and professionally, both verbally and in writing
Independent decision-making skills with demonstrated autonomy to make data driven decisions through sound analysis of facts and historical data
Detail oriented with strong organizational skills
High level communication, listening, analytical, and team building skills
Ability to maintain professionalism under stress
Ability to work from home with access to high-speed internet and cell phone service
Appropriate area within employee’s home for work purposes
Regular connectivity via phone, email and instant messaging during approved work hours
Ability to learn and execute proficiently in various customer-based software applications or online portals
Must be authorized to work in the United States

Benefits

Comp & perks

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
Ability to work from home
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)