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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Customer Service and Supply Chain management, with a strong focus on customer satisfaction, process improvement, and team leadership. Proficient in developing customer-centric service processes and collaborating with cross-functional teams to drive operational excellence.
Highest-signal resume keywords
Customer Service ManagementSupply Chain OperationsTeam LeadershipAnalytical Problem-SolvingFluent in English and Polish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ProcessesSupply Chain LogisticsVendor Managed InventoryDemand PlanningKPI ManagementForecastingMulti-Plant OperationsContinuous ImprovementProcess HarmonizationQuality Management
Soft Skills
Customer-Centric MindsetAnalytical PowerAttention to DetailMultitasking AbilityInfluencing and Motivating Stakeholders
Industry Keywords
Customer ExperienceVoice of the CustomerOperational KnowledgePerformance ReviewsChange ManagementService QualityCSAT ImprovementStakeholder EngagementProject ManagementProblem Resolution
About the role
Key responsibilities & impact- Lead the Global Key Accounts Team and Novy Bydzov Customer Service Representatives
- Support a customer-centric organization and build customer loyalty
- Proactively manage customer experience and provide innovative service solutions
- Build customer relationships through visits, Voice of the Customer feedback, plant tours, projects, and issue resolution
- Partner with Operations and Supply Chain to review schedules, mitigate issues, and meet customer expectations
- Partner with Sales to ramp up new customers and develop existing customers
- Assist with Vendor Managed Inventory programs, forecasting, and demand planning
- Create customer-centric service processes, standards, and metrics
- Collaborate with other functions on escalated customer orders, graphics, ship dates, and quality issues
- Review complaints, identify trends, and communicate corrective actions
- Recruit, develop, and retain talent through performance reviews and annual objectives
- Drive customer satisfaction and a customer-centric mindset
- Drive DIO and DIFOT KPI results with site Supply Chain Managers
- Lead Customer Service processes and represent Customer Service teams in Amcor projects
- Serve as Sales contact for UK Snack & Confectionary customer service topics
- Lead Customer Service actions addressing supply chain challenges
- Translate changing customer needs into improvement actions with the Supply Chain Manager
- Engage Sales, Operations, and Supply Chain stakeholders to align strategies and priorities
- Manage change, harmonize processes, lead continuous improvement initiatives, and improve CSAT, service, quality, cost, and KPIs
Requirements
What you’ll need- At least 7 years’ experience in Customer Service/Supply Chain
- Prior experience in multi-plant roles preferred
- Fully operational knowledge of customer service, supply chain, logistics, and warehouse processes
- Uncompromising customer service mindset
- Distinctive analytical power combined with practical creativity for identifying improvement potentials
- Experience in team management and people leadership
- Fluent in English and Polish
- Czech language skills nice to have
- Excellent analytical, problem-solving, and organizational skills
- Attention to detail and ability to multitask
- Ability to work independently and handle multiple projects
- Ability to influence, motivate, and mobilize stakeholders and peers
- Proactive ability to anticipate
- Flexibility to travel across Europe
Benefits
Comp & perks- Opportunities to join a global packaging industry leader
- Permanent employment contract
- Employee benefits according to the legal requirements and legal entity of the hiring country
- Opportunities for recruitment, development, and retention programs
- Performance reviews and clear annual objectives
- Professional development through coaching and capability-building
- Opportunities to participate in continuous improvement initiatives
- Opportunities to travel across Europe