Customer Service Representative

Amcor

. Manage end-to-end order management from order placement through delivery using CRM and ERP systems .

Posted 11/6/2026full-timeRemote • Poland, United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end order management, utilizing CRM and ERP systems to enhance customer service and operational efficiency. Proficient in stakeholder communication and compliance with OHSE and hygiene standards.

Highest-signal resume keywords

Order ManagementSAP ExperienceSalesforce.com ExperienceCustomer-Focused MindsetExcellent Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfilmentInventory ManagementExcel ProficiencyPerformance Review PreparationComplaint ResolutionCredit and Debit Note ProcessingRush Shipment CoordinationCustomer Knowledge ManagementProblem ResolutionStakeholder Communication

Soft Skills

Results-Oriented ApproachTime ManagementOrganizational SkillsSelf-MotivatedCollaborative Relationship Building

Industry Keywords

Packaging IndustryManufacturing EnvironmentOHSE ComplianceHygiene StandardsService Level Agreements

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Manage end-to-end order management from order placement through delivery using CRM and ERP systems
Monitor customer requirements throughout the order fulfilment process
Advise customers and Sales of significant delays and help provide alternatives
Prepare for and lead yearly, bi-yearly, or quarterly performance reviews with customers and neighbouring functions
Manage customer requests and share customer information and forecasts with neighbouring functions
Proactively manage customer finished goods levels and aged inventory
Acknowledge and record customer complaints and ensure prompt feedback
Initiate returns of goods where applicable
Coordinate and monitor rush shipments through delivery
Initiate credit and debit note requests with Finance
Support disputed invoice processes with Finance and credit collection
Build and maintain customer knowledge, including service level agreements and contracts
Improve customer relations through prompt, efficient service and problem resolution
Identify better ways of working to improve customer service
Maintain OHSE and hygiene standards in accordance with Amcor requirements and local legislation
Perform other duties as assigned

Requirements

What you’ll need

Experience in a similar position, preferably in a packaging or manufacturing environment
Experience of SAP and Salesforce.com preferred
Strong Excel skills appreciated
Fluent in English
Knowledge of any other European language would be an asset
Customer-focused mindset
Results-oriented approach
Excellent interpersonal and communication skills
Ability to build collaborative relationships
Excellent time management and organisational skills
Ability to work as part of a multi-structure team
Self-motivated
Ability to work independently as part of a local and remote team
Ability to manage and communicate with stakeholders at different levels
Compliance with Amcor and local OHSE and hygiene standards and legislation

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Opportunities to work with a global packaging company
Continuous learning and application of new ways of working