Customer Service Representative

Amcor

. Manage end-to-end order management from order placement through delivery in CRM and ERP systems .

Posted 11/6/2026full-timeNovy Bydzov • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end order management, customer relationship management, and compliance with OHSE and hygiene standards. Proficient in utilizing CRM and ERP systems to enhance customer service and operational efficiency.

Highest-signal resume keywords

Order ManagementSAP ExperienceSalesforce.com ExperienceFluent in English and CzechCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentInventory ManagementExcel ProficiencyProblem ResolutionPerformance Review Management

Soft Skills

Interpersonal SkillsCommunication SkillsTime ManagementOrganizational SkillsSelf-Motivation

Tools & Technologies

CRM SystemsERP SystemsSAPSalesforce.com

Industry Keywords

Packaging IndustryManufacturing EnvironmentOHSE ComplianceService-Level AgreementsCustomer Service

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Manage end-to-end order management from order placement through delivery in CRM and ERP systems
Monitor customer requirements throughout order fulfillment and advise customers and Sales of significant delays
Help provide alternatives to fulfill customer expectations and identify value-added service opportunities
Prepare for and lead yearly, bi-yearly, or quarterly performance reviews with customers and neighboring functions
Manage customer requests and share customer information and forecasts with neighboring functions
Proactively manage finished-goods levels and aged inventory
Acknowledge and enter customer complaints and ensure prompt feedback
Initiate returns of goods where applicable
Coordinate and monitor rush shipments through delivery
Initiate credit and debit note requests with Finance
Support disputed invoice processes with Finance and credit collection
Build customer knowledge, including service-level agreements and contracts
Improve customer relations through prompt and efficient service
Resolve complex problems using own initiative
Identify better ways of working to improve customer service
Maintain Amcor OHSE and hygiene standards and comply with local legislation
Perform other duties as assigned
Collaborate with quality, supply chain, planning, logistics, production, finance, sales, pricing, commercial, customer service, and external customers

Requirements

What you’ll need

Experience in a similar position, preferably in a packaging or manufacturing environment
Experience of SAP and Salesforce.com preferred
Strong Excel skills appreciated
Fluent in English and Czech
Customer-focused mindset
Results-oriented approach
Excellent interpersonal and communication skills
Ability to build collaborative relationships
Excellent time management and organizational skills
Ability to work as part of a multi-structure team
Self-motivated
Ability to work independently as part of a local and remote team
Ability to manage and communicate with stakeholders at different levels
Compliance with OHSE and hygiene standards and local legislation