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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical expertise in packaging materials and processes, providing after-sales support and solutions to enhance customer satisfaction. Strong analytical and problem-solving skills are essential for identifying performance issues and ensuring effective communication across teams.
Highest-signal resume keywords
Technical Knowledge Of Packaging MaterialsExperience In Technical AssistanceStrong Communication SkillsNegotiation SkillsCustomer-Focused Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Education In ChemistryTechnical Education In Mechanical EngineeringTechnical Knowledge Of Packaging ProcessesProblem Identification And ResolutionPreparation Of Technical ReportsMachine Setup And AdjustmentQuality AssuranceR&D ExperienceAnalytical SkillsField-Based Support
Soft Skills
Interpersonal SkillsOrganizational SkillsProactive ApproachAbility To Work IndependentlyCustomer Relationship Management
Industry Keywords
Packaging IndustryCustomer After-Sales SupportMarket MonitoringCompetitor AnalysisContinuous Improvement
About the role
Key responsibilities & impact- Provide technical and after-sales support to customers, ensuring product performance, problem identification and resolution, and high-quality service
- Manage after-sales support for products by monitoring their performance on customers’ machines and processes
- Conduct regular technical visits, taking a proactive approach to identifying and resolving issues
- Provide technical support to customers by understanding their needs and proposing appropriate solutions
- Follow up on complaints and incidents, ensuring alignment between the customer and the internal teams involved
- Prepare technical visit reports and share relevant information with customers and internal teams
- Act as the liaison between customers and the Sales, Operations, Processes, Engineering, and Quality teams
- Develop and maintain close customer relationships, contributing to customer satisfaction and retention
- Support negotiations and the pursuit of solutions with customers and internal teams
- Monitor market and competitor information, sharing relevant business insights
- Provide technical and strategic information to support the management of customer after-sales activities
Requirements
What you’ll need- Completed technical education, preferably in Chemistry, Plastics, Mechanical Engineering, Production, or related fields
- Previous experience in the packaging industry, including experience with different types of packaging
- Technical knowledge of packaging materials, products, and processes, with the ability to identify performance issues and support machine setup and adjustment at customer sites
- Experience in Technical Assistance, Quality, Laboratory, R&D, Processes, or related technical areas
- Willingness and availability to travel frequently, with a strong field-based and customer-visit routine
- Availability to work based in the Mauá, São Paulo region
- Technical, analytical, and problem-solving-oriented profile
- Strong communication and interpersonal skills
- Ability to work directly with customers and across different internal teams
- Negotiation skills and the ability to manage critical situations
- Proactive and prevention-oriented approach
- Strong organizational skills and the ability to prepare technical reports
- Customer-focused and committed to continuous improvement
- Ability to work independently with diverse stakeholders