Business Development Representative

American Alarm and Communications, Inc.

. Conduct high-volume outreach to targeted prospects and existing clients through cold calling, email campaigns, and LinkedIn to generate interest and opportunities .

Posted 11/5/2026full-timeArlington • Massachusetts • United StatesJuniorMid-Level💰 $59,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in inside sales and customer retention strategies, with a strong focus on achieving sales quotas and managing customer relationships. Skilled in utilizing CRM software and sales engagement tools to track performance and enhance outreach efforts.

Highest-signal resume keywords

Inside Sales ExperienceCRM Software ProficiencyCold Calling SkillsCommunication SkillsCustomer Retention Strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inside SalesCustomer ServiceSales Engagement ToolsLead NurturingSales Pipeline ManagementSales QuotasData AnalysisAppointment BookingProspect ResearchActivity Tracking

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsAttention to DetailProactive Approach

Tools & Technologies

SalesforceHubSpotLinkedIn

Industry Keywords

Customer FeedbackSales MetricsSecurity SolutionsProspect ListsHigh-Level Stakeholders

About the role

Key responsibilities & impact

Conduct high-volume outreach to targeted prospects and existing clients through cold calling, email campaigns, and LinkedIn to generate interest and opportunities
Assess prospects using Budget, Authority, Need, and Timeline criteria to determine fit and prioritize sales efforts
Execute customer-retention strategies to reduce cancellations, strengthen relationships, and drive upsell and cross-sell opportunities
Book appointments, demos, and discovery calls for sales executives
Research accounts, identify key decision-makers, build prospect lists, and nurture leads through the sales pipeline
Manage inbound inquiries and follow up with leads through calls, emails, and digital channels
Develop and execute inside sales and retention campaigns promoting system upgrades, discounted services, and enhanced security solutions
Record customer and prospect interactions, activities, and progress in Salesforce or HubSpot
Track activity levels, pipeline progress, and campaign performance; provide updates to leadership on quotas and KPIs
Maintain knowledge of AACI products and services and communicate the value proposition
Analyze trends, customer feedback, and account data to identify improvement opportunities
Coordinate projects and activities for sales and marketing services
Perform additional responsibilities as assigned

Requirements

What you’ll need

0–2 years of inside sales, business development, or customer service experience
Exceptional verbal and written communication skills with the ability to engage high-level stakeholders
Strong focus on achieving daily and weekly activity metrics and meeting monthly, quarterly, and annual sales and retention quotas
Proficiency with CRM software, sales engagement tools, and LinkedIn
Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
Proactive, service-oriented approach with enthusiasm for promoting quality security solutions
High school diploma required
Ability to efficiently operate all job-related office equipment
Ability to communicate via telephone and work in virtual teams
Ability to work in a dynamic environment and traditional professional office setting
Ability to lift 5–10 lb