Service Scheduling Specialist

American Alarm and Communications, Inc.

. Coordinate and manage daily schedules of field service technicians .

Posted 10/17/2026full-timeArlington • Massachusetts • United StatesJunior💰 $25 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing technician schedules and coordinating projects. Proficient in scheduling software and Microsoft Office Suite to optimize productivity and maintain accurate documentation.

Highest-signal resume keywords

Scheduling Software ProficiencyCustomer Service ExperienceInterpersonal Communication SkillsProject CoordinationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scheduling SoftwareMicrosoft Office SuiteDocumentation ManagementWork Order TrackingDispatching

Soft Skills

Interpersonal SkillsCommunication SkillsMultitaskingTeam CollaborationPrioritization

Tools & Technologies

Dispatching SoftwareOffice Equipment

Industry Keywords

Field Service CoordinationService Appointment ManagementSales and Marketing ServicesDynamic Environment

About the role

Key responsibilities & impact

Coordinate and manage daily schedules of field service technicians
Coordinate projects and activities for sales and marketing services
Assign and adjust daily service appointments based on priority, availability, and geographic location
Confirm service appointments, provide updates, and handle rescheduling requests
Track open work orders, update scheduling systems in real time, and maintain accurate documentation
Collaborate with service managers and field staff to resolve scheduling conflicts and optimize productivity
Use dispatching software to route technicians efficiently and communicate job details
Perform other duties as assigned

Requirements

What you’ll need

1 to 3+ years of experience in customer service roles
Strong interpersonal and communication skills
Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain attention to detail in a fast-paced environment
Familiarity with scheduling software and Microsoft Office Suite (Outlook, Excel, Word)
Experience working in a team-oriented setting and collaborating with various departments
Associate’s degree or high school diploma with longer work experience
Highly proficient with software applications
Manual dexterity and ability to sit while using personal computers
Ability to efficiently operate all job-related office equipment
Ability to communicate via telephone and work in virtual teams
Ability to work in a dynamic environment and traditional professional office setting
Ability to lift 5–10 lb
No licenses required