Business Service Account Manager

American Electric Power

. Proactively manage relationships with large and medium-sized commercial and industrial customers of approximately 100–750 kW .

Posted 10/22/2026full-timeBenton Harbor • Michigan • United StatesJuniorMid-Level💰 $63,496 - $79,369 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships within the energy sector, providing consultation on energy solutions, and ensuring service reliability. Proficient in documenting customer interactions and collaborating with internal teams to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Relationship ManagementEnergy Solution ConsultationMicrosoft Office ProficiencyCertified Energy Manager (CEM)Technical Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Energy ManagementPower QualityBilling and TariffsElectrical Systems ExplanationContract PreparationCustomer Inquiry ResponseEnergy Efficiency ProgramsRegulatory ComplianceService ReliabilityElectric Service Coordination

Soft Skills

CommunicationCollaborationProblem-SolvingCustomer EducationRelationship Building

Tools & Technologies

ADAMMACSSMicrosoft Office Products

Certifications & Qualifications

Certified Energy Manager (CEM)

Industry Keywords

Energy DeliveryCommercial CustomersIndustrial CustomersEnergy Products and ServicesPower System InterruptionsEnergy EfficiencyAlternative Energy OptionsCustomer DelinquenciesTrade ShowsCommunity Activities

About the role

Key responsibilities & impact

Proactively manage relationships with large and medium-sized commercial and industrial customers of approximately 100–750 kW
Serve as the single point of contact for Energy Delivery and energy products and services
Manage a portfolio of 300–600 assigned account customers
Serve as the primary field contact and develop relationships with customer managers and executives
Support customers during power system interruptions and regulatory, political, or industry changes
Provide Energy Solution consultation to lower costs and identify electrically powered process needs
Document customer activities in ADAM and MACSS
Participate in industry, community, marketing, trade show, and community activities
Explain distribution electrical systems, service reliability, power quality, billing, tariffs, and energy management
Coordinate complex, new, and expanded electric service requests with guidance
Participate in credit and collection activities and monitor customer delinquencies
Prepare and present simple contracts
Educate customers about energy efficiency programs, products, tariffs, and alternative energy options
Respond to customer inquiries and assist with excess high bill orders
Collaborate with internal departments, energy efficiency program managers, implementation contractors, senior associates, and supervisors

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment
Associate Degree in a listed field with at least 4 years of customer service experience in a technical environment
High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment
Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred
Strong proficiency in Microsoft Office Products
Valid driver's license
Availability to assigned customers 24/7/365 except while on approved vacation or paid sick time

Benefits

Comp & perks

Comprehensive benefits package supporting employee well-being
Approved vacation
Paid sick time
Company-sponsored training programs
Educational assistance
Social and recreational programs
Equal employment opportunity and non-discrimination protections