Business Services Account Manager

American Electric Power

. Proactively manage relationships with large and medium-sized commercial and industrial customers .

Posted 10/27/2026full-timeMarion • United StatesJuniorMid-Level💰 $63,496 - $79,369 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships within the energy sector, providing energy solutions, and ensuring customer satisfaction through effective communication and technical knowledge. Proficient in analyzing billing and tariff structures while promoting energy efficiency and alternative energy options.

Highest-signal resume keywords

Customer Relationship ManagementEnergy Solution ConsultationMicrosoft Office ProficiencyCertified Energy Manager (CEM)Technical Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Energy Efficiency ProgramsBilling AnalysisTariff AnalysisElectrical Units UnderstandingDistribution Electrical Systems KnowledgeCustomer Information Systems FamiliarityMeter Technologies UnderstandingContract PreparationCredit and Collection ProcessesPower Quality Analysis

Soft Skills

Communication SkillsProblem-Solving SkillsRelationship ManagementCustomer EducationAvailability and Responsiveness

Tools & Technologies

ADAMMACSSMicrosoft Office Products

Certifications & Qualifications

Certified Energy Manager (CEM)Energy Rating Certification

Industry Keywords

Energy DeliveryCommercial CustomersIndustrial CustomersEnergy Products and ServicesPower InterruptionsEnergy RestructuringElectric Service RequestsCustomer Satisfaction SurveysEnergy-Efficient PracticesTechnical Environment

About the role

Key responsibilities & impact

Proactively manage relationships with large and medium-sized commercial and industrial customers
Serve as the single point of contact for Energy Delivery and energy products and services
Manage a portfolio of 300–600 assigned account customers
Serve as the primary field point of contact with 24/7/365 availability
Develop and maintain relationships with customer managers and executives
Evaluate customer satisfaction survey results and develop relationship-strengthening plans
Interface with customers during power interruptions and significant regulatory, political, or industry changes
Provide energy-solution consultation to lower costs and identify electrically powered process needs
Document customer activities in ADAM and MACSS
Coordinate complex, new, and expanded electric service requests with guidance
Provide billing explanations and tariff analysis
Participate in credit and collection processes and monitor customer delinquencies
Prepare and present simple contracts
Participate in sales and marketing activities
Educate customers on efficient and economical electricity use, company programs, and energy restructuring
Promote energy-efficiency programs, products, and alternative energy options
Work with energy-efficiency program managers and implementation contractors
Respond to customer inquiries about power quality, service quality, and billing
Assist CSARs with excess high-bill orders
Participate in industry, community, trade show, and company-sponsored marketing activities

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment; OR Associate Degree in a listed study with at least 4 years of customer service experience in a technical environment; OR high school diploma or GED with a minimum of 6 years of customer service experience in a technical environment
Strong proficiency in Microsoft Office Products
Valid driver's license
Availability to assigned customers 24/7/365 except while on approved vacation or paid sick time
Certified Energy Manager (CEM) or other Energy Rating Certification is preferred
Entry-level knowledge and basic understanding of distribution electrical systems and components
Basic understanding of electrical units including kW, kWh and kVAR
Familiarity with meter technologies and applications
Basic understanding of Customer Information Systems, Terms and Conditions of Service, and General Service tariffs
Customer service experience in a technical environment

Benefits

Comp & perks

Comprehensive benefits package supporting employee well-being
Competitive compensation