Customer Design Technician

American Electric Power

. Perform entry-level technical work related to planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of company equipment and facilities .

Posted 9/23/2026full-timeSouth Bend • United StatesJuniorMid-Level💰 $54,063 - $67,578 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical knowledge in Electrical, Electronic, Civil, or Mechanical Engineering Technology, with the ability to design facilities and interact with customers to meet their service needs. Proficient in applying industry standards, codes, and safety procedures while maintaining accurate records and collaborating effectively.

Highest-signal resume keywords

Electrical Engineering TechnologyUtility Industry ExperienceAEP Distribution StandardsGIS Mapping SystemMicrosoft Outlook

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical KnowledgeFacility DesignCost DeterminationStorm Damage AssessmentBasic Computer Literacy

Soft Skills

Customer InteractionCollaborationCommunication

Tools & Technologies

Distribution Design StudioElectric OfficePDSEEMSTLMSTORMSOPSJERICAD

Certifications & Qualifications

Valid Driver's License

Industry Keywords

NESC CodesOSHA RulesAEP Accounting PracticesCIAC RulesAEP Tariffs

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Perform entry-level technical work related to planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of company equipment and facilities
Prepare required orders and obtain right-of-way permissions to implement system improvements
Establish service for and interact with residential, commercial, and industrial customers
Determine customer needs for new services, service upgrades, and facility relocations
Design facilities to meet customer needs
Determine costs passed to customers and bill accordingly
Contact the Project Design Group for advice on system improvements needed to serve new loads
Obtain simple easements and consult Right of Way Agents for complex easements
Participate in storm restoration and assess storm damage after gaining adequate field experience
Learn and apply AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs, and safety procedures
Maintain accurate records and assist with technical reports and papers
Communicate with internal and external customers and collaborate with employees

Requirements

What you’ll need

High school diploma or equivalent plus 2 years of related utility industry work experience; or Associate’s degree in electrical, electronic, civil, or mechanical engineering technology or related fields
Associate degree in electrical, electronic, civil, or mechanical engineering technology or related fields plus 2 years of related utility industry work experience; or high school diploma or equivalent and 4 years of related utility industry work experience
Valid driver's license
Technical knowledge gained through an Associate Degree in Electrical, Electronic, Civil, or Mechanical Engineering Technology
Understanding of applicable standards, codes, and regulations
Knowledge of relevant equipment, materials, systems, and business processes
Basic computer literacy
Ability to walk rights-of-way over varied terrain in adverse conditions in some locations
Ability to carry and handle telescopic measuring sticks and switching sticks weighing 11 pounds
Ability to use a brush axe or machete when required
Proficiency with Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD, and other Microsoft applications

Benefits

Comp & perks

Comprehensive benefits package supporting employee well-being
Competitive compensation
Equal Employment Opportunity
Company-sponsored training programs
Educational assistance
Social and recreational programs