Deployment & Release Management Coordinator – OT Applications

American Electric Power

. Coordinate operational support across EMS, SCADA, ADMS, Historian, and related Real-Time Systems applications .

Posted 10/23/2026full-timeUnited StatesJuniorMid-Level💰 $87,633 - $128,688 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating operational support for Real-Time Systems applications, managing ServiceNow processes, and driving continuous improvement in service quality and efficiency. Proficient in vendor management, incident resolution, and operational readiness for critical infrastructure applications.

Highest-signal resume keywords

ServiceNow Incident ManagementOperational Readiness CoordinationVendor Management ExperienceITIL Service Management KnowledgeExperience in Critical Infrastructure Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT/OT System AdministrationCyber SecurityRelease ManagementSoftware Release CoordinationRoot Cause AnalysisKPI ReportingChange ManagementPatch DeploymentDisaster Recovery TestingService Health Metrics

Soft Skills

Issue ResolutionStakeholder EngagementCommunication SkillsLeadership

Tools & Technologies

ServiceNowSCADAADMSEMSHistorian

Certifications & Qualifications

A+Network+CCNACCNPCyber Security+Security+CCSP

Industry Keywords

Utility OperationsElectric TransmissionDistribution SystemsNERC CIPOT Environments

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Coordinate operational support across EMS, SCADA, ADMS, Historian, and related Real-Time Systems applications
Own ServiceNow incidents, problems, changes, service requests, and enhancement requests through resolution
Lead daily issue triage across application support, infrastructure, cybersecurity, vendors, and business stakeholders
Manage vendor tickets, escalations, defect follow-up, SLA monitoring, and resolution accountability
Coordinate software releases, hotfix deployments, platform upgrades, and maintenance activities
Maintain release calendars, patch roadmaps, upgrade schedules, and lifecycle plans
Facilitate change management, implementation planning, risk assessments, communications, approvals, and post-implementation reviews
Track and report incidents, problem management, vendor performance, release readiness, backlog, and service health metrics
Coordinate root cause analyses and corrective and preventive actions
Partner with engineering teams on operational readiness for applications, enhancements, upgrades, and infrastructure changes
Develop runbooks, support procedures, service documentation, knowledge articles, and platform ownership records
Monitor lifecycle events, vendor releases, end-of-support dates, security advisories, and technology refresh requirements
Facilitate operational review meetings and report status to leadership, stakeholders, and support teams
Coordinate maintenance windows, outage planning, and implementation schedules
Drive continuous improvement in support processes, service quality, efficiency, and reliability
Participate in major incident response as coordination lead for communication, tracking, and stakeholder engagement

Requirements

What you’ll need

Bachelor’s degree in a related field, or Associate’s degree in a related field with 2 years of relevant experience, or High school diploma/GED with 4 years of relevant experience
For Senior SG8: Bachelor’s degree with 2 years of relevant experience, Associate’s degree with 4 years, or High school diploma/GED with 6 years
Relevant fields include IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMA/EMS/OMS/SCADA
ITSM/Release Management/ServiceNow knowledge
Experience serving as a Service Owner, Service Delivery Manager, Technical Program Manager, Business Systems Analyst, or similar operational role
Experience managing ServiceNow Incident, Problem, Change, Release, and Request Management processes
Experience coordinating software releases, patch deployments, failover exercises, disaster recovery testing, and platform maintenance in production
Ability to drive issue resolution across vendors, infrastructure, cybersecurity, and business stakeholders
Experience supporting mission-critical or 24x7 operational environments such as EMS, SCADA, ADMS, OMS, ICCP, Historian, industrial control systems, or critical infrastructure applications
Strong vendor management experience, including escalation management, SLA tracking, operational reviews, and delivery oversight
Experience developing operational dashboards, KPI reporting, executive status updates, and service health metrics
Familiarity with ITIL service management and continuous service improvement methodologies
Experience leading root cause analysis and corrective actions
Knowledge of utility operations, electric transmission, distribution systems, NERC CIP, or OT environments
Professional certifications such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP may substitute for part of required experience
Overtime, on-call assignments, and occasional travel may be required

Benefits

Comp & perks

Comprehensive benefits package supporting employee well-being
Competitive compensation
Equal Employment Opportunity