Infrastructure Engineer, Staff – Dynatrace SME

American Electric Power

. Administer and support Dynatrace enterprise monitoring environments .

Posted 10/16/2026full-timeGahanna • Ohio • United StatesLead💰 $116,255 - $151,133 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and engineering Dynatrace monitoring solutions, with a strong focus on application performance monitoring, observability engineering, and integration with enterprise systems. Proven ability to lead technical initiatives, optimize monitoring processes, and ensure compliance with regulatory standards.

Highest-signal resume keywords

Dynatrace Administration And EngineeringApplication Performance Monitoring (APM)Observability EngineeringRoot Cause AnalysisAWS And Azure Monitoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dynatrace AdministrationSynthetic MonitoringReal User Monitoring (RUM)Windows Server AdministrationLinux AdministrationVMware MonitoringDatabase Monitoring (Oracle, SQL Server, PostgreSQL)Monitoring Dashboard DevelopmentAlert Management And Event CorrelationActiveGate Deployment And Administration

Soft Skills

Strong Customer Service SkillsExceptional Troubleshooting AbilitiesEffective Communication SkillsStrong Collaboration SkillsSelf-Directed And Highly Accountable

Tools & Technologies

ServiceNow IntegrationSplunkSolarWindsOpenShiftKubernetes

Certifications & Qualifications

Dynatrace Professional Or Associate CertificationITIL Certification

Industry Keywords

Enterprise MonitoringObservabilityNERC/CIP ComplianceInfrastructure ManagementChange Management

Tech Stack

Tools & technologies

AWSAzureCloudDNSKubernetesLinuxMicroservicesOpenShiftOraclePostgresPythonServiceNowSplunkSQLTCP/IPVMware

About the role

Key responsibilities & impact

Administer and support Dynatrace enterprise monitoring environments
Design and implement monitoring solutions for business-critical applications and infrastructure
Develop standards for monitoring, alerting, dashboards, and operational observability
Continuously improve enterprise monitoring coverage and accuracy
Tune alerting thresholds and event correlation to reduce false positives while ensuring timely incident detection
Support enterprise observability initiatives across on-premises, cloud, and hybrid platforms
Deploy and administer Dynatrace OneAgent technologies
Onboard large-scale applications
Monitor application health, service dependencies, user experience, and transaction performance
Support Real User Monitoring and Synthetic Monitoring implementations
Analyze application performance issues and identify performance bottlenecks
Provide end-to-end visibility across application ecosystems
Monitor Windows, Linux, VMware, OpenShift, and cloud-hosted environments
Support monitoring for databases, middleware, network infrastructure, storage systems, domain services, load balancers, and enterprise applications
Assist infrastructure teams with capacity planning and performance optimization
Proactively identify monitoring gaps and service risks
Develop custom monitoring solutions and Dynatrace Extensions 2.0
Create and maintain custom SQL, Oracle, and enterprise application monitoring extensions
Build dashboards, metrics, health checks, and alerting policies
Automate monitoring deployment and configuration processes
Support infrastructure-as-code and configuration management initiatives where applicable
Participate in major incident response and war room activities
Perform root cause analysis for application, infrastructure, and monitoring-related incidents
Provide monitoring expertise during outage investigations
Develop corrective actions and preventative monitoring improvements
Support integration between Dynatrace, ServiceNow, and enterprise event management platforms
Define monitoring requirements needed for automated incident creation
Assist with event correlation, CI alignment, and ticket automation workflows
Partner with operations teams to improve incident response processes
Support monitoring solutions for AWS, Azure, SaaS, containerized, and microservices-based applications
Deploy and support ActiveGate infrastructure
Assist application teams with onboarding modern cloud workloads into enterprise monitoring platforms
Support SSO, authentication, synthetic transaction monitoring, and end-user experience monitoring
Consult with application owners and infrastructure teams regarding monitoring requirements
Lead onboarding activities for new applications and services
Conduct monitoring requirement workshops and technical discovery sessions
Provide guidance and best practices across the enterprise
Maintain monitoring architecture documentation, procedures, and standards
Support NERC/CIP and other regulatory monitoring requirements
Participate in change management, CAB reviews, and operational governance processes
Develop and maintain operational runbooks and support documentation
Independently complete and lead the largest and most complex infrastructure project assignments
Plan, research, evaluate, design, and engineer enterprise technology infrastructure
Provide technical support and troubleshooting, cost estimates, justifications, and recommendations
Produce technical documentation, support, and configuration
Help manage, plan, and maintain technical platforms, including upgrading systems
Monitor system performance and install and configure hardware
Collaborate with Project Managers, Architects, Solution Engineers, Technicians, and Business Analysts to deliver reliable technology solutions

Requirements

What you’ll need

5+ years supporting enterprise monitoring or observability platforms
5+ years supporting large-scale enterprise infrastructure environments
Experience administering Dynatrace or comparable monitoring solutions
Bachelor's degree in computer science, engineering, or related technical field is required
10 years of relevant work experience is required
An equivalent combination of education and experience may be considered
Dynatrace Administration and Engineering
Application Performance Monitoring (APM)
Observability Engineering
Synthetic Monitoring
Real User Monitoring (RUM)
Windows Server Administration
Linux Administration
VMware Monitoring
AWS and Azure Monitoring
ActiveGate Deployment and Administration
Monitoring Dashboard Development
Alert Management and Event Correlation
ServiceNow Integration
Root Cause Analysis
Enterprise Incident Management
TCP/IP, DNS, SSL, Load Balancers, and Networking Fundamentals
Database Monitoring (Oracle, SQL Server, PostgreSQL, etc.)
ITIL Incident, Problem, and Change Management
Dynatrace Professional or Associate Certification preferred
Splunk administration experience preferred
SolarWinds experience preferred
OpenShift or Kubernetes monitoring experience preferred
Experience developing Dynatrace Extensions 2.0 preferred
PowerShell, Python, Bash, or automation scripting preferred
ServiceNow Event Management integration experience preferred
Experience supporting enterprise authentication solutions (Entra ID, SSO, LDAP, SAML, OAuth) preferred
Experience supporting NERC/CIP regulated environments preferred
Strong customer service and stakeholder management skills
Exceptional troubleshooting and analytical abilities
Ability to communicate effectively with technical and non-technical audiences
Ability to prioritize multiple projects and operational demands
Self-directed and highly accountable
Strong collaboration skills across infrastructure, security, cloud, and application teams
Ability to lead technical initiatives and mentor junior engineers
Strategic mindset with the ability to align monitoring capabilities with business outcomes

Benefits

Comp & perks

Equal Employment Opportunity
Company sponsored training programs
Educational assistance
Social and recreational programs