Key Account Manager

American Electric Power

. Retain, expand, and ensure the overall satisfaction of strategically important managed account customers .

Posted 10/27/2026full-timeFindlay • Ohio • United StatesSeniorLead💰 $74,551 - $151,133 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management and business development within the utility industry, with a strong focus on building strategic relationships and delivering exceptional customer service. Proficient in developing and implementing strategic programs, negotiating contracts, and promoting energy efficiency initiatives.

Highest-signal resume keywords

Customer Account ManagementBusiness DevelopmentUtility Industry ExperienceContract NegotiationStrategic Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentContract NegotiationStrategic Program DevelopmentEnergy Efficiency PromotionDemand Response Programs

Soft Skills

Communication SkillsPresentation SkillsLeadershipPolitical AcumenRelationship Management

Certifications & Qualifications

PECEMPMPMBAJDCertified Associate Project Manager

Industry Keywords

Key Account ManagementEconomic DevelopmentEnergy Conversion ProgramsCustomer SatisfactionExecutive-Level Relationships

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Retain, expand, and ensure the overall satisfaction of strategically important managed account customers
Establish and maintain high-level relationships with key decision makers
Serve as a single point of contact for customer contacts and oversee action plans to resolve critical issues
Develop and implement strategic programs and offerings
Develop new business and provide exceptional customer service
Develop and negotiate contracts
Build long-term business relationships and partnerships with executive-level decision makers
Interface with engineers, energy efficiency, economic development, AEP, and operating company business units
Market products and services to customers in identified industry segments
Engage operating company leadership on issues affecting assigned key accounts
Promote and support energy efficiency, demand response, and energy conversion programs
For the Principal level, develop marketing outreach programs, prioritization, targets, and value propositions

Requirements

What you’ll need

Bachelor’s degree in finance, Business, Engineering, Communications or another related field
Associate level: customer account management, business or economic development and/or utility industry experience preferred but not required
Key Account Manager level: 2 years’ experience in customer account management, business or economic development; utility industry experience preferred
Key Account Manager Senior level: 5 years’ experience in customer account management, business or economic development; utility industry experience preferred
Key Account Manager Principal level: 8 years’ experience in customer account management, business or economic development; utility industry experience preferred
Principal level: advanced degree or professional certification required, such as PE, CEM, PMP, MBA, JD, or Certified Associate Project Manager
Demonstrated communications and presentation skills
Excellent written and verbal communications skills
Ability to travel to various locations for extended periods and work late into the evenings
Demonstrated ability to build strategic internal and external relationships, possess political acumen, and manage resources, projects, and issues across business units, committees, and task forces
Demonstrated successful leadership

Benefits

Comp & perks

Comprehensive benefits package supporting employee well-being
Competitive compensation
Equal employment opportunity
Company-sponsored training programs
Educational assistance
Social and recreational programs