Key Account Manager

American Electric Power

. Establish and maintain high-level relationships with key decision makers within assigned customer organizations.

Posted 11/5/2026full-timeFort Wayne • United StatesJuniorMid-Level💰 $87,633 - $109,543 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer account management and business development, with a strong focus on building strategic relationships and delivering exceptional customer service. Proficient in contract negotiation and program implementation within the utility industry.

Highest-signal resume keywords

Customer Account ManagementBusiness DevelopmentContract NegotiationEnergy Efficiency ProgramsStrategic Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's DegreeAdvanced DegreeProfessional Engineer (PE)Certified Energy Manager (CEM)Project Management Professional (PMP)Master of Business Administration (MBA)Juris Doctorate (JD)

Soft Skills

Communication SkillsPresentation SkillsLeadershipPolitical Acumen

Certifications & Qualifications

Professional Engineer (PE)Certified Energy Manager (CEM)Project Management Professional (PMP)Master of Business Administration (MBA)Juris Doctorate (JD)

Industry Keywords

Utility IndustryEnergy EfficiencyEconomic DevelopmentCustomer ServicesEnergy Conversion

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Establish and maintain high-level relationships with key decision makers within assigned customer organizations.
Retain, expand, and ensure the overall satisfaction of assigned client accounts.
Serve as the single point of contact to identify critical customer issues and oversee action plans for resolution.
Manage the development and implementation of strategic programs and offerings.
Develop new business and provide exceptional customer service.
Develop and negotiate contracts.
Build long-term business relationships with executive-level decision makers.
Interface with engineers, energy efficiency, economic development, customer services, AEP, and operating company business units.
Execute strategies to market products and services to operating company customers in identified industry segments.
Engage operating company leadership regarding issues affecting assigned key accounts.
Promote and support energy efficiency and demand response programs for assigned key accounts.
Promote and support operating company energy conversion with assigned key accounts.

Requirements

What you’ll need

Bachelor's degree in Finance, Business, Engineering, Communications or other related field.
Two years' experience in customer account management, business or economic development.
Utility industry experience preferred.
Advanced degree or professional certification preferred, e.g. Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Master of Business Administration (MBA), Juris Doctorate (JD).
Demonstrated communications and presentation skills.
Excellent written and verbal communications skills.
Must be able to travel to various locations for extended periods and work late into the evenings.
Demonstrated ability to build strategic internal and external relationships, possess political acumen, and manage resources, projects and issues across business units, committees and task forces.
Demonstrated successful leadership.

Benefits

Comp & perks

Comprehensive benefits package
Competitive compensation