Real Time Operations Application Support Specialist

American Electric Power

. Provide application support for EMS and SCADA systems and other real-time applications used in Transmission Control Centers .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $87,633 - $128,688 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support for EMS and SCADA systems, with strong capabilities in troubleshooting, incident management, and maintaining system reliability. Proficient in scripting and automation, as well as managing patching and updates in a 24x7 operational environment.

Highest-signal resume keywords

Application Support For EMS And SCADA SystemsIncident Management And TroubleshootingWindows Server AdministrationSQL Query SkillsScripting And Automation Using PowerShell Or Python

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application MonitoringLog AnalysisPerformance TroubleshootingPatch ManagementRelease CoordinationDatabase AdministrationNetwork Monitoring ToolsConfiguration ChangesDisaster RecoveryFailover Testing

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

ServiceNow ITSMSQL ServerOracle DatabasePowerShellPython

Certifications & Qualifications

A+Network+CCNACCNPCyber Security+Security+CCSP

Industry Keywords

Operational TechnologyNERC CIPCyber Security PracticesRegulated Utility Environments24x7 Operational Support

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsITSMOraclePythonServiceNowSQLTCP/IP

About the role

Key responsibilities & impact

Provide application support for EMS and SCADA systems and other real-time applications used in Transmission Control Centers
Coordinate configuration and support of data archives and assist with SCADA/EMS platform software upgrades
Analyze operational technology platforms and maintain SCADA and DMS/EMS system reliability
Investigate, troubleshoot, and resolve application issues and coordinate vendor support
Configure network monitoring tools and develop scripts for deploying configuration changes and patches across servers
Analyze logs and application/system monitors to identify issues and develop mitigation plans
Monitor logs during performance events and collaborate with architects on troubleshooting and restoration plans
Conduct backups and restoration tests and maintain documented emergency restoration procedures
Support communications, networking, databases, alarming, logging, and human interfaces for OT applications
Schedule and administer patches, updates, and server configurations to minimize downtime
Provide after-hours support through an on-call rotation

Requirements

What you’ll need

Bachelor’s degree in a related field, or Associate’s degree in a related field with 2 years of relevant experience, or High school diploma/GED with 4 years of relevant experience
Senior level alternatives: Bachelor’s degree with 2 years of relevant experience, Associate’s degree with 4 years of relevant experience, or High school diploma/GED with 6 years of relevant experience
Professional certifications such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP may substitute for a portion of required experience
Understanding/experience supporting and maintaining mission-critical operational technology applications
Experience with incident management, troubleshooting, and root cause analysis
Experience with ServiceNow ITSM or similar ticketing platforms
Experience with Windows Server administration and application support
Experience with SQL Server or Oracle database administration and support
Strong SQL query skills
Experience with application monitoring, log analysis, and performance troubleshooting
Experience supporting vendor applications and coordinating issue resolution with external vendors
Experience with patch management, release coordination, and system maintenance
Experience working in a 24x7 operational support environment
Experience with disaster recovery, failover testing, and business continuity processes
Experience with networking fundamentals, including TCP/IP, DNS, and firewalls
Experience with scripting and automation using PowerShell, Python, or similar tools
Experience with NERC CIP, cyber security practices, or regulated utility environments preferred

Benefits

Comp & perks

Comprehensive benefits package supporting employee well-being
Competitive compensation