Associate Bilingual Claims Care Center Representative

American Family Insurance

. Manage phone and digital interactions on new and existing claims .

Posted 10/12/2026full-timeUnited StatesJuniorMid-Level💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer interactions and processing claims efficiently while providing bilingual support in English and Spanish. Proficient in reviewing coverage, interpreting estimates, and utilizing claim systems to achieve business goals.

Highest-signal resume keywords

Bilingual In English And SpanishCustomer Service ExperienceClaims ProcessingProblem SolvingInbound And Outbound Call Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingReviewing CoverageInterpreting EstimatesProcessing PaymentsAssigning Services

Soft Skills

Customer-Driven SolutionsIndependent WorkTime Management

Tools & Technologies

Claim SystemsDigital Interaction Platforms

Industry Keywords

FNOLCross-Functional ResponsibilitiesClaim Inventory Management

About the role

Key responsibilities & impact

Manage phone and digital interactions on new and existing claims
Assist customers with immediate needs
Review and apply coverage
Assign services
Interpret estimates and adjuster notes
Process payments
Manage time, adhere to schedules, and service customer claims and FNOLs
Handle inbound calls, outbound calls, and digital interactions
Complete FNOL and cross-functional responsibilities across multiple lines of business
Identify and gather information to process claims and achieve business goals
Provide customer service to internal and external customers and business partners
Use claim systems and other applications to complete job tasks
Maintain claim inventory and assist adjusting lines with low-complexity claim inventory as needed

Requirements

What you’ll need

Bilingual in English and Spanish
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments
Demonstrated ability to work independently and problem solve
Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally
Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English
Must be located within daily commutable distance of one of the listed offices (example: under 50 miles)
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement
Sponsorship will not be considered unless specified in the posting
Travel up to 10%

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Primarily home-based work
Relocation support for eligible candidates