Associate Bilingual Claims Representative

American Family Insurance

. Provide customer experience by managing phone and digital interactions on new and existing claims .

Posted 11/9/2026full-timeUnited StatesJuniorMid-Level💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer interactions for claims processing, including reviewing coverage, interpreting estimates, and processing payments. Bilingual proficiency in English and Spanish is essential for effective communication with diverse customers.

Highest-signal resume keywords

Bilingual Proficiency In English And SpanishClaims ProcessingCustomer ServiceProblem SolvingTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ReviewCoverage ApplicationPayment ProcessingEstimate InterpretationService Assignment

Soft Skills

Customer-Driven SolutionsIndependent WorkEffective Communication

Tools & Technologies

Claim SystemsDigital Interaction Platforms

Industry Keywords

FNOLInbound CallsOutbound CallsCross-Functional ResponsibilitiesCustomer Experience

About the role

Key responsibilities & impact

Provide customer experience by managing phone and digital interactions on new and existing claims
Assist customers with immediate needs
Maintain claim inventory and assist adjusting lines with low-complexity claim inventory as needed
Review and apply coverage
Assign services
Interpret estimates and adjuster notes
Process payments
Manage time, adhere to schedules, and service customer claims and FNOLs
Handle inbound calls, outbound calls, and digital interactions
Complete FNOL and cross-functional responsibilities across multiple lines of business
Identify and gather necessary information to accurately process claims and achieve business goals
Provide customer service to internal and external customers and business partners
Use claim systems and other applications to complete job tasks
Participate in New Employee Orientation during the first week, held in person or virtually
Attend in-person events, trainings, and meetings as requested

Requirements

What you’ll need

Must be bilingual in English and Spanish
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments
Demonstrated ability to work independently and problem solve
Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally
Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English
Must be located within daily commutable distance to one of the company's offices, approximately under 50 miles
Sponsorship will not be considered unless specified in the posting
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

Benefits

Comp & perks

Medical/Dental/Vision/Legal offered on 1st day of employment
23 days of Paid Time Off annually
9 Paid Holidays
2 Floating Holidays
2 Volunteer Days
401k
Pension Plan
Lifestyle Spending Account
Bilingual Shift Premium - 7% additional to your wage
Annual incentive
Student loan repayment program
Paid-family leave
Relocation support for eligible candidates