Associate Claims Care Center Representative

American Family Insurance

. Manage phone and digital interactions on new and existing claims .

Posted 10/12/2026full-timeUnited StatesJuniorMid-Level💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer interactions and processing claims efficiently while utilizing claim systems and applications. Strong problem-solving abilities and independent work ethic are essential for achieving business goals.

Highest-signal resume keywords

Customer ServiceClaims ProcessingProblem SolvingTime ManagementClaim Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingCoverage ReviewPayment ProcessingEstimate InterpretationService Assignment

Soft Skills

Customer-Driven SolutionsIndependent WorkCommunication

Tools & Technologies

Claim SystemsDigital Interaction Tools

Industry Keywords

Claims ManagementCross-Functional ResponsibilitiesInbound CallsOutbound CallsCustomer Interactions

About the role

Key responsibilities & impact

Manage phone and digital interactions on new and existing claims
Assist customers with immediate needs
Review and apply coverage
Assign services
Interpret estimates and adjuster notes
Process payments
Plan and organize work, including time management, schedule adherence, and servicing customer claims
Handle inbound calls, outbound calls, and digital interactions
Complete cross-functional responsibilities across multiple lines of business
Work independently and solve problems
Identify and gather information to accurately process claims and achieve business goals
Provide customer service to internal and external customers and business partners
Use claim systems and other applications to complete job tasks
Maintain claim inventory and assist adjusting lines with low-complexity claim inventory

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments
Demonstrated ability to work independently and problem solve
Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally
Must be located within daily commutable distance to one of the listed offices (example under 50 miles)
Ability to use claim systems and other applications necessary to complete job tasks
Up to 10% travel
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Primarily home-based work
New Employee Orientation and relationship-building support