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Claims Operations Intern
American Family Insurance. Support initiatives focused on driving AI adoption, standardization, and value realization across the Claims organization .
About the role
Key responsibilities & impact- Support initiatives focused on driving AI adoption, standardization, and value realization across the Claims organization
- Work alongside business and technology partners
- Identify, document, and evaluate high-value AI use cases that improve efficiency and streamline business processes
- Develop and maintain AI prompt libraries, use case inventories, and adoption resources
- Collaborate with business partners to analyze repetitive work
- Recommend opportunities for standardization
- Measure the impact of AI-enabled solutions
- Develop an understanding of the business, corporate culture, and structure
- Participate in a 10-to-14-week summer internship program starting in mid-May and ending in August
- Gain exposure to different areas of the business and participate in networking and coaching opportunities
Requirements
What you’ll need- Must be in student status at an accredited 4-year college or university during the internship
- Must be graduating August 2027 or later
- Must be pursuing a Bachelors, Masters, or PhD
- Major/program must align with the internship role
- Strong analytical, problem-solving, and communication skills
- Ability to translate ideas into clear documentation and recommendations
- Interest in artificial intelligence, process improvement, change management, and technology adoption
- Experience with Microsoft Copilot, ChatGPT, Microsoft 365 applications, or other AI-enabled tools is preferred
- Preferred majors include Business, Management Information Systems, Data Analytics, Computer Science, Communications, Organizational Leadership, or a related field
- Up to 10% travel
- Must be able to work primarily sitting/standing
- Offer contingent on applicable background checks
- Offer contingent on signing a non-disclosure agreement
- Sponsorship will not be considered; candidates requiring visa sponsorship will not be considered
Benefits
Comp & perks- One-time hiring bonus may be available to assist with housing costs, depending upon proximity to the company office location
- Comprehensive medical, dental, vision and wellbeing benefits (interns and contingent workers are not eligible)
- Competitive 401(k) contribution (interns and contingent workers are not eligible)
- Pension plan (interns and contingent workers are not eligible)
- Annual incentive (interns and contingent workers are not eligible)
- 9 paid holidays (interns and contingent workers are not eligible)
- Paid time off program: 23 days accrued annually for full-time employees (interns and contingent workers are not eligible)
- Student loan repayment program (interns and contingent workers are not eligible)
- Paid-family leave (interns and contingent workers are not eligible)
- New Employee Orientation and networking/coaching opportunities
- Hybrid or full-time in-office work arrangement