Desk Adjuster

American Family Insurance

. Investigate and manage property claims from initial report through resolution .

Posted 9/18/2026full-timeMadison • Arizona • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing property claims, including 1st and 3rd party claims, with a solid understanding of casualty coverages and the claim handling process. Proficient in customer service and negotiation, ensuring effective communication and resolution of complex issues.

Highest-signal resume keywords

Property Claims Management1st And 3rd Party Claims HandlingCasualty Coverage KnowledgeClaim NegotiationCustomer-Driven Solutions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim InvestigationPolicy Coverage ReviewDamage EvaluationAppraisal CoordinationClaim Process Updates

Soft Skills

Customer ServiceProblem SolvingCommunication

Certifications & Qualifications

State-Specific Property Casualty Claims License

Industry Keywords

Multi-Line ClaimsClaim Handling ProcessCatastrophe DutyComplex ClaimsInsurance Policies

About the role

Key responsibilities & impact

Investigate and manage property claims from initial report through resolution
Determine liability and gather and evaluate claim information
Review policy coverage
Coordinate appraisals
Negotiate and settle claims
Investigate claim origin and cause by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel
Identify complex issues and seek assistance as needed
Handle 1st party and 3rd party claims under multiple policy types and endorsements
Conduct on-site inspections when needed and evaluate damages
Handle claim negotiations with insureds, claimants, attorneys, and public adjusters
Respond to customer inquiries, make appropriate decisions, and close files as needed
Interpret policies, leases, by-laws, declarations, articles, and contract coverages
Provide claim process and status updates and answer or redirect questions
Complete other assignments, job duties, or projects as applicable

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Obtain state-specific property casualty claims licensing as required
Up to 10% travel required
Catastrophe duty up to 75% as applicable
Offer contingent on applicable background checks
Must sign a non-disclosure agreement
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and professional relationship-building support