Large Loss Property Field Claims Adjuster

American Family Insurance

. Investigate and maintain highly complex property claims .

Posted 10/27/2026full-timePortland • Oregon • United StatesMid-LevelSenior💰 $88,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of property claims handling, including 1st-party and 3rd-party claims across multiple policy types. Proficient in utilizing Xactimate for damage evaluation and negotiation, while providing customer-driven solutions and mentoring less experienced adjusters.

Highest-signal resume keywords

Advanced Xactimate Experience5+ Years Handling Field Property Claims1st-Party And 3rd-Party Claims ExpertiseKnowledge Of Policies And EndorsementsCustomer-Driven Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability DeterminationDamage EvaluationClaims NegotiationPolicy InterpretationMulti-Line Claims HandlingIndependent Decision MakingField InspectionsHigh Damage ReviewsComplex Claims Management

Soft Skills

Customer ServiceMentoringEffective CommunicationProblem SolvingDecision Making

Certifications & Qualifications

State Specific Property Casualty Claims LicensingValid Driver's License

Industry Keywords

Property ClaimsHigh-Exposure ClaimsClaim Handling ProcessCatastrophe TravelField Conditions

About the role

Key responsibilities & impact

Investigate and maintain highly complex property claims
Determine liability, secure information, review coverages, arrange appraisals, and settle claims
Investigate origin and cause of high-exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel
Participate in High Damage Reviews to address coverage issues and exposure
Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
Respond to customer inquiries, make decisions, and close files as needed
Interpret policies, leases, by-laws, declarations, articles, contracts, and claim-history coverages
Provide claim process and status information, answer questions, or redirect inquiries
Make independent decisions and recognize when assistance is needed
Mentor less experienced adjusters and serve as a subject matter expert
Complete other assignments, job duties, or projects as required
Report to a Large Loss Senior Manager

Requirements

What you’ll need

Must be located in the state of Oregon
Demonstrated ability to handle 1st and 3rd party, multi-line claims across operating territories
Demonstrated experience providing customer-driven solutions, support or service
Demonstrated ability to efficiently and effectively handle complex claims
Extensive knowledge of policies and endorsements coverages
Successfully applied knowledge of each phase of the claim handling process
Advanced Xactimate experience required
5 or more years’ experience handling field property personal lines claims required
Experience handling claims over $50,000 preferred
Valid driver's license required plus an acceptable driving record
Obtain state specific property casualty claims licensing as required
Ability to travel up to 50%; catastrophe travel up to 75% as applicable
Ability to work in field conditions including outdoor elements, hazardous conditions, noisy environments, poor ventilation, and small/enclosed spaces
Ability to ascend/descend ladders, stairs, scaffolding, ramps, poles and similar structures
Ability to move into different positions in tight and confined spaces
Ability to adjust or move objects up to 50 pounds in all directions
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

A fleet vehicle is provided with the position
Relocation support is offered for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
In-person New Employee Orientation and relationship-building support
Reasonable accommodation support