Large Loss Property Field Claims Adjuster

American Family Insurance

. Investigate and maintain highly complex property claims .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $88,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of property claims handling, including 1st and 3rd party claims, and possesses advanced skills in Xactimate for effective damage evaluation and negotiation. Capable of providing customer-driven solutions while mentoring less experienced adjusters in a field-based environment.

Highest-signal resume keywords

Advanced Xactimate Experience5+ Years Handling Property Claims1st And 3rd Party Claims ManagementField Work CapabilityState Specific Property Casualty Claims Licensing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Claims HandlingDamage EvaluationClaims NegotiationPolicy InterpretationMulti-Line Claims ManagementComplex Claims ResolutionCustomer ServiceIndependent Decision MakingField InspectionsClaims Process Knowledge

Soft Skills

MentoringCustomer-Driven SolutionsEffective CommunicationProblem SolvingTeam Collaboration

Certifications & Qualifications

State Specific Property Casualty Claims LicensingValid Driver's License

Industry Keywords

Property ClaimsInsuranceHigh Exposure ClaimsCoverage IssuesClaim Handling ProcessField AdjustingLarge Loss ClaimsCatastrophe TravelEndorsementsCustomer Inquiries

About the role

Key responsibilities & impact

Investigate and maintain highly complex property claims
Determine liability, secure information, review coverages, arrange appraisals and settle claims
Investigate origin and cause of high exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts and other parties
Participate in High Damage Reviews to address coverage issues and exposure
Handle 1st party and 3rd party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages and negotiate claims
Respond to customer inquiries, make decisions and close files
Interpret policies, leases, by-laws, declarations, articles and contract coverages
Provide claim process and status information to all parties
Make independent decisions and recognize when assistance is needed
Mentor less experienced adjusters and serve as a subject matter expert
Work primarily in the field, spending 80% of time (4+ days per week) directly interacting with customers
Occasionally travel to an office for team meetings, trainings and culture events
Report to a Large Loss Senior Manager

Requirements

What you’ll need

5 or more years’ experience handling field property personal lines claims required
Advanced Xactimate experience required
Demonstrated ability to handle 1st and 3rd party, multi-line claims across operating territories
Demonstrated experience providing customer-driven solutions, support or service
Demonstrated ability to efficiently and effectively handle complex claims
Extensive knowledge of policies and endorsements coverages
Successfully applied knowledge of each phase of the claim handling process
Valid driver's license required plus an acceptable driving record
Obtain state specific property casualty claims licensing as required
Ability to perform field work, including ladders, stairs, scaffolding, ramps, poles and confined spaces
Ability to adjust or move objects up to 50 pounds in all directions
Willingness to travel up to 10%, with catastrophe travel up to 75% as applicable
Preferably located in Maryland or Pennsylvania
Sponsorship will not be considered unless specified in the posting
Successful background checks and signing a non-disclosure agreement required as contingencies of the offer

Benefits

Comp & perks

Fleet vehicle provided with the position
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and relationship-building support
Reasonable accommodation for qualified individuals