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Large Loss Property Field Claims Adjuster
American Family Insurance. Investigate and maintain highly complex property claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of property claims handling, including 1st-party and 3rd-party claims across multiple policy types. Proficient in utilizing Xactimate for damage evaluation and negotiation while providing exceptional customer service.
Highest-signal resume keywords
Advanced Xactimate Experience5+ Years Handling Field Property ClaimsMulti-Line Claims ExpertiseState Specific Property Casualty Claims LicensingCustomer-Driven Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability DeterminationDamage EvaluationPolicy InterpretationNegotiation SkillsAppraisal ArrangementComplex Claims HandlingField InspectionsCoverage KnowledgeClaims Process Management
Soft Skills
Customer ServiceMentoringDecision MakingCommunicationProblem Solving
Certifications & Qualifications
Valid Driver's LicenseProperty Casualty Claims Licensing
Industry Keywords
Property Claims1st-Party Claims3rd-Party ClaimsHigh Damage ReviewsClaim Handling ProcessField AdjustingInsurance PoliciesEndorsementsCustomer InteractionCatastrophe Travel
About the role
Key responsibilities & impact- Investigate and maintain highly complex property claims
- Determine liability, secure information, review coverages, arrange appraisals and settle claims
- Investigate origin and cause of high-exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, investigators, adjusters and public personnel
- Participate in High Damage Reviews to address coverage issues and exposure
- Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
- Conduct on-site inspections, evaluate damages and negotiate claims with insureds, claimants, attorneys and public adjusters
- Respond to customer inquiries, make appropriate decisions and close files as needed
- Interpret policies, leases, bylaws, declarations, articles and contract coverages
- Provide parties with claim process and status information; answer questions or redirect them to other areas
- Mentor less experienced adjusters and serve as a subject matter expert
- Complete other assignments, duties or projects as required
- Work primarily in the field with direct customer interaction
- Occasionally travel to an office for team meetings, training and culture events
- Report to a Large Loss Senior Manager
Requirements
What you’ll need- Must be located in the state of Washington
- Demonstrated ability to handle 1st and 3rd party, multi-line claims across operating territories
- Demonstrated experience providing customer-driven solutions, support or service
- Demonstrated ability to efficiently and effectively handle complex claims
- Extensive knowledge of policies and endorsements coverages
- Successfully applied knowledge of each phase of the claim handling process
- Advanced Xactimate experience required
- 5 or more years’ experience handling field property personal lines claims required
- Valid driver's license required plus an acceptable driving record
- Obtain state specific property casualty claims licensing as required
- Ability to travel up to 50%; catastrophe travel up to 75% as applicable
- Ability to work outdoors and in hazardous, noisy, poorly ventilated, low- or high-temperature, small or enclosed spaces
- Ability to ascend/descend ladders, stairs, scaffolding, ramps and poles
- Ability to move into different positions in varied environments
- Ability to adjust or move objects up to 50 pounds in all directions
- Offer contingent on applicable background checks
- Offer contingent on signing a non-disclosure agreement
Benefits
Comp & perks- A fleet vehicle is provided with the position
- Relocation support is offered for eligible candidates
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
- New Employee Orientation and onboarding support
- Reasonable accommodation support