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American Family Insurance

Program Management Intern – Business Operations

American Family Insurance

. Support portfolio visibility, program management practices, and business operations across a complex, cross-functional environment .

Posted 9/25/2026internshipMadison • Wisconsin • United StatesEntry Level💰 $25 per hourWebsite

About the role

Key responsibilities & impact
  • Support portfolio visibility, program management practices, and business operations across a complex, cross-functional environment
  • Contribute to portfolio analysis, process documentation, reporting, knowledge management, and AI-enabled productivity improvements
  • Organize portfolio and initiative information on scope, ownership, milestones, dependencies, risks, and outcomes
  • Gather and analyze program or operational data
  • Translate findings into dashboards, summaries, and leadership-ready presentations
  • Document current-state processes, workflows, decisions, and lessons learned
  • Identify opportunities to simplify or improve work processes
  • Create or enhance templates, playbooks, governance materials, action logs, and knowledge repositories
  • Prepare meetings, synthesize information, capture decisions and action items, and maintain organized documentation
  • Research and test Microsoft 365, Copilot, automation, and other productivity tools
  • Develop understanding of the business, corporate culture, and structure
  • Contribute creative ideas and strategic approaches to changing situations
  • Report to a leader within the Program Management team
  • Participate in a 10–14 week summer internship from mid-May through August

Requirements

What you’ll need
  • Must be in student status at an accredited 4-year college or university during the internship
  • Must be graduating August 2028 or later
  • Must be pursuing a Bachelor’s, Master’s, or PhD
  • Major/program must align with the internship role
  • Degree program in Business Administration, Management Information Systems, Business Analytics, Operations Management, Organizational Leadership, Organizational Development, Communications, Information Systems, or a related field
  • Strong analytical, organizational, written communication, and presentation skills
  • Ability to synthesize complex or ambiguous information into clear outputs
  • Experience with Microsoft Excel, PowerPoint, Word, and collaboration tools
  • Experience with Microsoft 365 Copilot, Power BI, SharePoint, or similar tools is a plus
  • Demonstrated initiative, curiosity, attention to detail, and ability to manage multiple priorities independently and collaboratively
  • Coursework, project experience, or interest in program or project management, business operations, process improvement, data analysis, technology, or strategy
  • Ability to travel up to 10%
  • Sponsorship will not be considered; candidates requiring visa sponsorship cannot be considered
  • Offer contingent on applicable background checks
  • Offer contingent on signing a non-disclosure agreement

Benefits

Comp & perks
  • One-time hiring bonus may be available to assist with housing costs, depending on proximity to the company office location
  • Comprehensive medical, dental, vision, and wellbeing benefits are available to eligible employees; interns are not eligible
  • Competitive 401(k) contribution; interns are not eligible
  • Pension plan; interns are not eligible
  • Annual incentive; interns are not eligible
  • 9 paid holidays; interns are not eligible
  • Paid time off program of 23 days accrued annually for full-time employees; interns are not eligible
  • Student loan repayment program; interns are not eligible
  • Paid-family leave; interns are not eligible
  • New Employee Orientation and networking/coaching opportunities