Property Field Claims Adjuster

American Family Insurance

. Investigate the origin and cause of homeowner property claims .

Posted 10/27/2026full-timeIowa City • Iowa • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling first-party and third-party property claims, with solid knowledge of casualty coverages and the claim handling process. Proficient in customer service and negotiation, with the ability to conduct on-site inspections and provide timely updates.

Highest-signal resume keywords

First-Party And Third-Party Claims HandlingXactimate ProficiencyCasualty Coverage KnowledgeCustomer-Driven SolutionsState-Specific Property Casualty Claims Licensing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationOn-Site InspectionsNegotiation SkillsPolicy InterpretationMulti-Line Claims HandlingComplex Claims ManagementPhysical Task Performance

Soft Skills

Customer ServiceProblem SolvingCommunication Skills

Certifications & Qualifications

Valid Driver's LicenseState-Specific Property Casualty Claims Licensing

Industry Keywords

Property ClaimsCasualty CoveragesClaims ProcessAdjustersPublic Adjusters

About the role

Key responsibilities & impact

Investigate the origin and cause of homeowner property claims
Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters, public personnel, and other parties
Identify complex issues and seek assistance as needed
Handle first-party and third-party claims under multiple policy types and endorsements
Conduct on-site inspections and evaluate damages
Negotiate claims with insureds, claimants, attorneys, and public adjusters
Respond to customer inquiries, make appropriate decisions, and close files
Interpret policies, leases, bylaws, declarations, articles, and contract coverages
Provide claim process and status updates and answer or redirect questions
Work primarily in the field, spending approximately 80% of time directly interacting with customers
Report to the Property Claim Manager
Complete other assignments, duties, or projects as assigned

Requirements

What you’ll need

Must be located within the Iowa City/Cedar Rapids metro area
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Familiarity and experience with Xactimate preferred
Valid driver's license required plus an acceptable driving record
Obtain state-specific property casualty claims licensing as required
Ability to travel up to 50%; catastrophe duty up to 75% as applicable
Ability to perform physical tasks including climbing ladders, stairs, scaffolding, ramps, and poles
Ability to move objects up to 50 pounds in all directions
Ability to work in outdoor, hazardous, noisy, poorly ventilated, low-temperature, high-temperature, and confined-space environments
Offer contingent on applicable background checks
Must sign a non-disclosure agreement for proprietary information, trade secrets, and inventions

Benefits

Comp & perks

Company fleet vehicle provided, with option for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and onboarding support
Reasonable accommodation support